Editorial – Taking a gun to a fistfight
IAG attended gaming industry regulatory conference Regulating The Game in Sydney last month, and some of the rhetoric coming out of the conference, and elsewhere in Australia, was so astonishing that I felt compelled to write another editorial on what’s...
Read moreOPINION: Crown gets its license back amid a good press conference performance by regulator Fran Thorn. Now it’s time to give Crown a second chance.
Today was a banner day in the storied history of Crown casino. After being pushed as close to the brink as possible, Australia’s historically leading casino snatched victory from the jaws of defeat. After committing a multitude of sins so...
Editorial – A good time to Inspire
Last month’s opening of the casino at Mohegan’s new South Korean integrated resort, INSPIRE Entertainment Resort in Incheon, will serve as the ultimate litmus test for the country’s foreigner-only casino industry. INSPIRE is Korea’s 17th foreigner-only casino, the ninth to...
Premium on the go
Ryan Hong-Wai Ho is joined by Jenny Phillips to take a deep dive into Macau’s premium gaming markets following the recent transition away from the old junket model and towards premium direct and premium mass. Macau casinos typically have two...
Editorial – The value of vision
I recently wrote an opinion piece in which I questioned the vision Australian state governments have for the nation’s integrated casino resorts (spoiler alert: there isn’t one) and compared them to Singapore, which a little over a decade ago developed...
Editorial – Time flies when you’re having fun
What a difference a year makes. As I sit here penning this piece, I am starkly reminded of the same time 12 months ago when Macau – still closed off to the outside world – was wracked with COVID; so...
The Integrated Model
In this last in a series of six articles about internal and external CRM and organizational change management in casinos, Charlie Mai presents the integrated model of internal and external CRM change management for casinos. The integrated model has seven...
Editorial – Isolation nation: What Australia could learn from Singapore
Australian state governments and their respective regulatory bodies could do well to take a leaf out of the Singapore playbook when it comes to the international standing of their once powerful but now crippled casinos. In April 2005, then Singapore...