Data Driven: Why privacy compliance is key for IRs
New data privacy laws coming into effect across Asia, including in mainland China, in the coming months will require careful navigation by the region’s IR operators. Data has become the new reserve currency for IR operators. The value of capturing...
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IR Best Practices: Creating an exceptional work environment: Part 2
In Part 2 of his deep dive into creating an exceptional work environment for integrated resorts, Niall Murray guides us through his Top 20 best practices and processes. For an integrated resort to create an exceptional work environment it requires...
OPINION: Irrational panic wipes 26% (US$18.4 billion) off Macau operators market cap yesterday
Yesterday was an abject lesson in how markets can panic. How fear can really win out over greed. We’re told markets tend to overreact to bad news, but honestly, yesterday was a bit ridiculous. At the close of trading on...
IR Best Practices: Creating an exceptional work environment: Part 1
In the second of a series of columns exploring best practices in the operation of integrated resorts, industry veteran Niall Murray explains the importance of creating an exceptional work environment. An exceptional work environment in an integrated resort (IR) is...
Six Paths To Leadership In Gaming
Sudhir Kalé takes a closer look at leadership within the gaming industry and how the varying paths taken to the top can impact both how leaders view their role and how their role is viewed by others. Previously, I have...
Massaging the IR Model
With all eyes on a digital future, the global COVID-19 pandemic has highlighted the increasing need for today’s IR operators to diversify the manner in which they provide their entertainment offerings. Even before the global pandemic struck, the conventional IR...
Hire Power
In the first of a series of columns exploring best practices in the operation of integrated resorts, industry veteran Niall Murray explains why implementing precise practices and processes around employee recruitment and retention is essential in providing guests with an...
Immunity Imperative
Overcoming vaccine hesitancy may be the key to helping Macau’s integrated resort and tourism operators stage a faster recovery from the COVID-19 pandemic. When will Macau’s casino revenues return to 2019/pre-pandemic levels? This is something I have been regularly asked...
