Columnists

Massaging the IR Model

Massaging the IR Model

With all eyes on a digital future, the global COVID-19 pandemic has highlighted the increasing need for today’s IR operators to diversify the manner in which they provide their entertainment offerings. Even before the global pandemic struck, the conventional IR...

Hire Power

Hire Power

In the first of a series of columns exploring best practices in the operation of integrated resorts, industry veteran Niall Murray explains why implementing precise practices and processes around employee recruitment and retention is essential in providing guests with an...

Immunity Imperative

Immunity Imperative

Overcoming vaccine hesitancy may be the key to helping Macau’s integrated resort and tourism operators stage a faster recovery from the COVID-19 pandemic. When will Macau’s casino revenues return to 2019/pre-pandemic levels? This is something I have been regularly asked...