Editorial – An issue of integrity
The rapid proliferation of sports betting across the United States, and the resulting partnerships with major sporting leagues such as the NBA, NFL and MLB, has changed the face of the industry forever. Yet some of the consequences of this...
Read moreBeyond the hype – AI in the casino industry
In the first of a series of articles, Clayton Peister and Kasra Ghaharian explore how operators can make sense of artificial intelligence and its practical applications in the casino industry. We work with operators around the globe to solve many...
Build trust, they will come
Chunli Ji takes a look at the important role of VIP hosts and how they are vital to building loyalty among VIP guests. VIP customers have traditionally been one of the key customer segments for casino resort operators, with Macau’s...
Editorial – We finally meet again!
We'll meet again, don't know where, don't know when, But I know we'll meet again some sunny day. – Dame Vera Lynn These famous words from the iconic wartime song “We’ll Meet Again” were just as apt in Asia’s “COVID...
Editorial – Taken for a ride
For the umpteenth time, the Commonwealth Casino Commission (CCC) of Saipan – a US commonwealth located in the Pacific about 2,650km east of the Philippines and 2,300km west of the International Date Line – has postponed a long-awaited hearing to...
Re-imagining suitability? Well, not really
David Green queries to what extent regulators consider whether the associates of casino licensees have the necessary skills and experience to do the jobs they’ve been hired for.
Editorial – Taking a gun to a fistfight
IAG attended gaming industry regulatory conference Regulating The Game in Sydney last month, and some of the rhetoric coming out of the conference, and elsewhere in Australia, was so astonishing that I felt compelled to write another editorial on what’s...
OPINION: Crown gets its license back amid a good press conference performance by regulator Fran Thorn. Now it’s time to give Crown a second chance.
Today was a banner day in the storied history of Crown casino. After being pushed as close to the brink as possible, Australia’s historically leading casino snatched victory from the jaws of defeat. After committing a multitude of sins so...