Editorial – A good time to Inspire
Last month’s opening of the casino at Mohegan’s new South Korean integrated resort, INSPIRE Entertainment Resort in Incheon, will serve as the ultimate litmus test for the country’s foreigner-only casino industry. INSPIRE is Korea’s 17th foreigner-only casino, the ninth to...
Read morePremium on the go
Ryan Hong-Wai Ho is joined by Jenny Phillips to take a deep dive into Macau’s premium gaming markets following the recent transition away from the old junket model and towards premium direct and premium mass. Macau casinos typically have two...
Editorial – The value of vision
I recently wrote an opinion piece in which I questioned the vision Australian state governments have for the nation’s integrated casino resorts (spoiler alert: there isn’t one) and compared them to Singapore, which a little over a decade ago developed...
Editorial – Time flies when you’re having fun
What a difference a year makes. As I sit here penning this piece, I am starkly reminded of the same time 12 months ago when Macau – still closed off to the outside world – was wracked with COVID; so...
The Integrated Model
In this last in a series of six articles about internal and external CRM and organizational change management in casinos, Charlie Mai presents the integrated model of internal and external CRM change management for casinos. The integrated model has seven...
Editorial – Isolation nation: What Australia could learn from Singapore
Australian state governments and their respective regulatory bodies could do well to take a leaf out of the Singapore playbook when it comes to the international standing of their once powerful but now crippled casinos. In April 2005, then Singapore...
Top 10 trends in international gaming for 2024
As the clock winds down on 2023, Spectrum Gaming Group gives its take on the main issues that regulators, operators and suppliers will need to consider as they make plans for the year ahead. In co-operation with Inside Asian Gaming,...
Organizational change management practices in casinos
In Article 5 of this six-part series about internal and external CRM and organizational change management in casinos, Charlie Mai explains the application of organizational change management in a case-study casino in Australia. Like other casinos in Australia, the subject...