Sudhir H. Kalé, Ph.D., Author at IAG

2020 February 27 Thursday

IAG

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NEWS
KT Lim increases Genting Singapore stake following grant of award shares

Philippines gaming revenue rising but English football interest drags Hong Kong’s International Entertainment into loss in 1H20

All flights between Macau and South Korea canceled until March

MGTO says Macau’s hotel occupancy rate now “worse than during SARS”

Developer of new casino resort project in Vietnam’s Khanh Hoa Province issues call for investment partners

WPT Cambodia announced as first World Poker Tour main tour event in Asia since 2013
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FEATURES
Game changer

Out in the open

Winter wonderland

2020: Japan IR decision time

Who will win Osaka’s gold medal?

Sustainable luxury
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PEOPLE
Nelson Cheung: Moving with the times

American Gaming Association names Aristocrat’s Trevor Croker as new Chairman

Vicky Chan: Rising star

Journey into Asia

It’s Miller Time

Mark Howell: African ambition
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COLUMNISTS
Social safeguards

Your employee equation

Asia’s cybersecurity threat

5 Emerging technologies to transform gaming

Japan: No prize for second

Dealer dilemma
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TECH TALK
Spintec to celebrate 10-year anniversary at ICE London

Jumbo turns 20

Strength in familiarity

High spirits

Good business, good citizen

The perfect score
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iGAMING
TVBET offering trusted games for sports betting

PAGCOR on track to triple POGO income in 2020: Domingo

Betsoft finalizes deal with Lucky Days casino

Government says 200,000 Chinese nationals have left Cambodia following online gambling ban

Harmen Brenninkmeijer named CEO of blockchain firm Quanta

Philippines collects US$126 million in POGO taxes in 2019
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EVENTS
Winter wonderland

Hitting the Heights

Growing strong

Thriller in Manila

Power play

Climbing the summit
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MACAU
All flights between Macau and South Korea canceled until March

MGTO says Macau’s hotel occupancy rate now “worse than during SARS”

APE achieves ISO 9001:2015 certification

Macau GGR to fall 90% in February, 80% in March: Bernstein

Sands Cotai Central to re-open this week but Macau virus pain far from over: Dr Wilfred Wong

DICJ cracks down on Macau casinos seen defying strict new hygiene rules
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JAPAN
Yokohama postpones IR briefings amid Coronavirus outbreak

Wakayama publishes IR implementation policy draft

Gambling addiction now covered by Japanese public health insurance

Hokkaido shelves IR budget plans

Kazuo Okada to pay US$193,000 in damages to former firm Universal Entertainment Corp after Tokyo court ruling

Yokohama City to launch draft IR policy, solicit public comments from March
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REGIONAL
KT Lim increases Genting Singapore stake following grant of award shares

Philippines gaming revenue rising but English football interest drags Hong Kong’s International Entertainment into loss in 1H20

All flights between Macau and South Korea canceled until March

MGTO says Macau’s hotel occupancy rate now “worse than during SARS”

Developer of new casino resort project in Vietnam’s Khanh Hoa Province issues call for investment partners

WPT Cambodia announced as first World Poker Tour main tour event in Asia since 2013
Trending Tags
POWER 50
Power play

Regional competition impacted 2019 Asian Gaming Power 50 list: CEO

Power Play

2019 Asian Gaming Power 50: Meet the panel

2019 Big 50 List

2019 Asian Gaming Power 50: Number 1 – Francis Lui
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Sudhir H. Kalé, Ph.D.

Sudhir H. Kalé, Ph.D., is the CEO of GamePlan Consultants, a boutique consultancy that helps companies optimize CX for customers. He has advised gaming companies on five continents and has published over 100 articles on the marketing and management of casinos. You can reach him at [email protected]

Your employee equation

Your employee equation

by Sudhir H. Kalé, Ph.D.

Sunday 26 January 2020 at 10:59

Sudhir Kalé takes a look at the common characteristics displayed by companies considered the best places to work in 2020....

Planning for Asia’s Impending IR Employee Crisis

Planning for Asia’s Impending IR Employee Crisis

by Sudhir H. Kalé, Ph.D.

Saturday 29 June 2019 at 15:58

A well-articulated and compelling employee value proposition can set IR operators apart from the crowd when it comes to sourcing...

An Effective Antidote for Turbulent Times

An Effective Antidote for Turbulent Times

by Sudhir H. Kalé, Ph.D.

Monday 28 January 2019 at 18:14

All things considered, 2018 was a good year for Macau gaming operators, says Sudhir H. Kalé, Ph.D., CEO of GamePlan...

The recipe for customer experience excellence

The recipe for customer experience excellence

by Sudhir H. Kalé, Ph.D.

Sunday 29 July 2018 at 21:51

An effective customer experience program requires a holistic approach that rewards the operator and employees as much as the customers...

Five signs that your organizational culture is toxic to customer experience

Five signs that your organizational culture is toxic to customer experience

by Sudhir H. Kalé, Ph.D.

Friday 29 June 2018 at 01:18

By Sudhir H. Kalé, Ph.D. IAG explains the importance of company culture in achieving exceptional customer experience and the five...

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