Ryan Hong-Wai Ho is a lecturer at the Centre for Gaming and Tourism Studies, Macao Polytechnic University. Prior to his academic career, he held various positions in gaming and finance. His research interests include gaming policy and regulation, casino operations, and human resources in tourism and hospitality. The author can be contacted at: [email protected].

Ricky Wong is a postgraduate student pursuing a Master of Business Administration in Gaming Management at the Centre for Gaming and Tourism Studies, Macao Polytechnic University. He has nearly 14 years of experience in global marketing within the gaming industry. The author can be contacted at: [email protected].