In this last in a series of six articles about internal and external CRM and organizational change management in casinos,...

In Article 5 of this six-part series about internal and external CRM and organizational change management in casinos, Charlie Mai...

In Article 4 of this six-part series about internal and external CRM and organizational change management in casinos, Charlie Mai...

In Article 3 of this six-part series about internal and external CRM and organizational change management in casinos, Charlie Mai...

In the second of a series of six articles, Charlie Mai – former VP of Domestic and International Sales &...