Okada Manila has announced a new 3T campaign, detailing the resort’s new health and safety measures as it prepares for reopening following its ongoing closure due to COVID-19.
Called “True Clean. True Safe. True Heart,” the campaign aims to assure guests of a clean, safe and memorable stay at the integrated resort once government approval to reopen the property is received.
“As we face the challenges of the new normal, we here at Okada Manila keep the safety and health of guests and team members our utmost priority,” said President and Co-Vice Chairman Takashi Oya. “With 3T, we will do our best to keep the premises virus-free while providing five star experiences we have come to be known for.”
The measures to be implemented by Okada Manila for reopening include thermal checks at all designated entrances, with guests or staff showing a body temperature over 37.5°C to be guided to an assigned safe isolation area to receive proper medical assistance.
Okada Manila will also provide COVID-19 testing for all staff. Those with negative results will be cleared, while staff who exhibit flu-like symptoms will undergo additional testing. A staff member who tests positive will be given medical attention and required to self-quarantine. In the event someone displays serious symptoms and tests positive, the staff member will be escorted to the hospital to receive proper medical attention.
Physical distancing measures will also be observed throughout the property, Okada Manila said. Guests and staff will be required to have at least six feet of space between each person, gaming tables will have a maximum of three players and floor layouts will be reconfigured for optimal physical distancing. Queuing marks and display signs will also be placed in public areas to encourage compliance with these measures.
Guests and customer-facing staff will be required to wear face masks in public areas. Customer-facing staff members will also be obliged to wear face shields and other equipment whenever necessary. Okada Manila will provide these masks upon entering the property, it said.
The new measure will include round-the-clock sanitation and disinfection of hotel rooms, high-traffic areas and high-touch items such as seats, handles, remotes, elevator buttons and Digivalet tablets, while parcels and luggage will be sanitized at all entrances and touch-free hand sanitizers will be available for public use.