Sands China Ltd has launched a new “Sands SafeStay” initiative throughout its Macau integrated resorts, aimed at better protecting guests and staff through a variety of stringent new health and safety protocols.
In consultation with the Macau government and the Health Bureau, Sands SafeStay introduces enhanced sanitization, prevention and contactless services in all areas of its Macau properties – The Venetian Macao, The Parisian Macao, Sands Cotai Central, The Plaza and Sands Macao.
The new measures include “360-degree sanitization” by using hospital grade disinfectant from Ecolab and Diversey in all public spaces and communal areas, including restrooms, meeting and convention spaces, casinos, restaurants, bars, shopping malls and recreational facilities. Sands said its 12,500 hotel rooms will be a major focus with cleaning and disinfecting protocols radically upgraded plus sterilization of key cards prior to check-in.
Social distancing measures have been enhanced with the company revealing it has rearranged restaurant tables, slot machines and gaming tables to ensure appropriate space between guests. Venue capacity for recreational facilities such as the Eiffel Tower, Qube, gondola rides and swimming pools, along with meeting and convention spaces, has been reduced.
Sands has also increased its contactless service options to minimize contact with shared devices such as credit card processors and checkout counters. The company says it is encouraging the use of contactless digital payment systems such as Alipay, WeChat Pay and MPay at more than 650 outlets at shopping malls, restaurants, box offices and hotels across its resorts.
Express check-ins via the Sands Resorts Macao website and smartphone app are available, as is eTicketing to most attractions and facilities.
“The health and wellbeing of guests and team members is our absolute priority,” said Sands China President, Dr Wilfred Wong. “Sands Resorts Macao is doing everything in its power to safeguard their health and comfort when they stay, shop or dine at any of our hotels in Macao. We are confident in the measures we have taken and look forward to again welcoming customers when they return. When guests are ready, we are ready.”