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12:20 Saturday 23 January 2021
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  • NEWS
    Reports Yokohama to start RFP in late January

    Yokohama publishes IR public tender requirements as lengthy RFP begins

    Growing visitation at Malaysian IR suggests worst is over for Genting Malaysia: RHB Research

    Genting Malaysia shuts Resorts World Genting as national COVID-19 restrictions expanded

    Macau registers first COVID-19 case since June in returning flight passenger

    Macau registers first COVID-19 case since June in returning flight passenger

    Analysts agree VIP sector woes to remain for years to come

    Macau authorities add seven day “self-health management” requirement to 21-day hotel quarantine period

    SJM reveals eco-friendly features of new Cotai IR

    SJM Holdings prices senior notes offer at US$1 billion

    Sands China confirms The Londoner Macao to hold opening ceremony in “early February 2021”

    The Londoner Macao to open first phase on 8 February

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    • FEATURES
      2021: Japan IR – Crunch time

      2021: Japan IR – Crunch time

      In safe hands

      In safe hands

      A spirit of social responsibility

      A spirit of social responsibility

      Taxation tremors

      Taxation tremors

      10 years ago

      10 years ago

      Creating an RG culture beyond the boardroom

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      • PEOPLE
        Dave Smith: Smell of success

        Dave Smith: Smell of success

        Scientific Games insists liquidity position strong after adding US$480 million in debt, cutting costs

        Scientific Games appoints Eileen Moore Johnson as Executive Vice President and Chief Human Resources Officer

        Creation theory

        Creation theory

        Paltronics announces passing of Stephen Cowan, much-admired Managing Director

        Paltronics announces passing of Stephen Cowan, much-admired Managing Director

        Dark days

        POST-COVID2: The most transformative business shock of our lifetimes

        Dominic Laubach: Global explorer

        Dominic Laubach: Global explorer

        Trending Tags

        • COLUMNISTS
          Memories of the man that was Sheldon Adelson

          Memories of the man that was Sheldon Adelson

          Big money

          A decade of differentiation

          A decade of differentiation

          How to set up for IR success

          How to set up for IR success

          Macau: Taking a sensible approach to responsible gaming

          Macau: Taking a sensible approach to responsible gaming

          Time to realign?

          Time to realign?

          Trending Tags

          • TECH TALK
            Creation theory

            Sega Sammy Creation aiming for “maximum fortune” in 2021

            IGT launches new game for its strong performing Ying Cai Shen link

            IGT launches new game for its strong performing Ying Cai Shen link

            Jumbo given GLI certification for new Long Yi Fa jackpot link games

            Jumbo given GLI certification for new Long Yi Fa jackpot link games

            Aruze Gaming launches two new pachinko-inspired slot titles into Asia

            Aruze Gaming launches two new pachinko-inspired slot titles into Asia

            First-class showcase in the virtual space

            First-class showcase in the virtual space

            Badge of honor

            Badge of honor

            Trending Tags

            • iGAMING
              Live-games integration as an effective marketing tool for increasing bets

              TVBET to enter the Montenegro iGaming market

              Manila restrictions ease as Duterte implements General Community Quarantine for National Capital Region

              Philippine police arrest eight alleged members of POGO-linked “kidnap for ransom” gang

              PAGCOR reveals substantial POGO revenue rise in 2018 as enforcement role defended

              Philippines court order preventing new 5% franchise tax could halt POGO exodus

              MGM Resorts looking to raise US$750 million via senior notes offering

              MGM Resorts considering US$13 billion takeover offer for Ladbrokes owner Entain

              Evolution launches world’s first online live Craps game

              Evolution launches world’s first online live Craps game

              Duterte extends “modified” quarantine measures across Metro Manila to 31 May

              PAGCOR sees regulatory fees from POGOs halved as Philippines online gaming industry shrinks

              Trending Tags

              • EVENTS
                Founders of leading Indian gaming companies among speakers at upcoming SBC Digital India

                Founders of leading Indian gaming companies among speakers at upcoming SBC Digital India

                Castle in the Sky

                Osaka IR & Inbound Business Seminar canceled due to COVID-19

                SBC launches new SBC Digital 2021 events program

                SBC launches new SBC Digital 2021 events program

                IAG named Lead Media Partner for Phil-Asian Gaming Expo (PAGE)

                Phil-Asian Gaming Expo says Manila’s SMX Convention Centre to be sole venue for PAGE 2021

                IAG spreads Christmas cheer at Macau After Dark 7

                IAG spreads Christmas cheer at Macau After Dark 7

                IAG releases 7-minute long-format post-event highlights video from 2020 Asian Gaming Power 50 Black Tie Gala Dinner

                IAG releases 7-minute long-format post-event highlights video from 2020 Asian Gaming Power 50 Black Tie Gala Dinner

                Trending Tags

                • MACAU
                  Macau registers first COVID-19 case since June in returning flight passenger

                  Macau registers first COVID-19 case since June in returning flight passenger

                  Analysts agree VIP sector woes to remain for years to come

                  Macau authorities add seven day “self-health management” requirement to 21-day hotel quarantine period

                  SJM reveals eco-friendly features of new Cotai IR

                  SJM Holdings prices senior notes offer at US$1 billion

                  Sands China confirms The Londoner Macao to hold opening ceremony in “early February 2021”

                  The Londoner Macao to open first phase on 8 February

                  IHG and Sands China Ltd announce InterContinental Alliance Resorts partnership

                  Sands China announces discretionary allowance for 99% of employees

                  The profound impact of Sheldon Adelson

                  The profound impact of Sheldon Adelson

                  Trending Tags

                  • JAPAN
                    Reports Yokohama to start RFP in late January

                    Yokohama publishes IR public tender requirements as lengthy RFP begins

                    Macau imposes quarantine restrictions on arrivals from Japan, German, France and Spain

                    Foreign visitor arrivals to Japan down 97.7% year-on-year in December

                    Amax shareholders approve company name change, mobile games apps sale

                    Japan IR contender Oshidori issues positive profit warning on expected US$300 million profit in 2020

                    Osaka Mayor Matsui calls for Tokyo Olympic Games to be postponed until 2024

                    Osaka Mayor Matsui calls for Tokyo Olympic Games to be postponed until 2024

                    Creation theory

                    Sega Sammy Creation aiming for “maximum fortune” in 2021

                    2021: Japan IR – Crunch time

                    Osaka IR bid included in ordinance for unified Osaka city/prefecture council

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                      Reports Yokohama to start RFP in late January

                      Yokohama publishes IR public tender requirements as lengthy RFP begins

                      Growing visitation at Malaysian IR suggests worst is over for Genting Malaysia: RHB Research

                      Genting Malaysia shuts Resorts World Genting as national COVID-19 restrictions expanded

                      Macau registers first COVID-19 case since June in returning flight passenger

                      Macau registers first COVID-19 case since June in returning flight passenger

                      Analysts agree VIP sector woes to remain for years to come

                      Macau authorities add seven day “self-health management” requirement to 21-day hotel quarantine period

                      SJM reveals eco-friendly features of new Cotai IR

                      SJM Holdings prices senior notes offer at US$1 billion

                      Sands China confirms The Londoner Macao to hold opening ceremony in “early February 2021”

                      The Londoner Macao to open first phase on 8 February

                      Trending Tags

                      • POWER 50
                        Power restored

                        Power restored

                        2020 Asian Gaming Power 50: Top of the World

                        2020 Asian Gaming Power 50: Top of the World

                        2020 Asian Gaming Power 50: Meet the panel

                        2020 Asian Gaming Power 50: Meet the panel

                        2020 Asian Gaming Power 50: Ones to watch

                        2020 Asian Gaming Power 50 list

                        2020 Asian Gaming Power 50: Number 4 – Lawrence Ho

                        2020 Asian Gaming Power 50: Number 1 – Francis Lui

                        2020 Asian Gaming Power 50: Number 4 – Lawrence Ho

                        2020 Asian Gaming Power 50: Number 2 – Sheldon Adelson

                        Trending Tags

                        • 中文
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                        • NEWS
                          Reports Yokohama to start RFP in late January

                          Yokohama publishes IR public tender requirements as lengthy RFP begins

                          Growing visitation at Malaysian IR suggests worst is over for Genting Malaysia: RHB Research

                          Genting Malaysia shuts Resorts World Genting as national COVID-19 restrictions expanded

                          Macau registers first COVID-19 case since June in returning flight passenger

                          Macau registers first COVID-19 case since June in returning flight passenger

                          Analysts agree VIP sector woes to remain for years to come

                          Macau authorities add seven day “self-health management” requirement to 21-day hotel quarantine period

                          SJM reveals eco-friendly features of new Cotai IR

                          SJM Holdings prices senior notes offer at US$1 billion

                          Sands China confirms The Londoner Macao to hold opening ceremony in “early February 2021”

                          The Londoner Macao to open first phase on 8 February

                          Trending Tags

                          • FEATURES
                            2021: Japan IR – Crunch time

                            2021: Japan IR – Crunch time

                            In safe hands

                            In safe hands

                            A spirit of social responsibility

                            A spirit of social responsibility

                            Taxation tremors

                            Taxation tremors

                            10 years ago

                            10 years ago

                            Creating an RG culture beyond the boardroom

                            Trending Tags

                            • PEOPLE
                              Dave Smith: Smell of success

                              Dave Smith: Smell of success

                              Scientific Games insists liquidity position strong after adding US$480 million in debt, cutting costs

                              Scientific Games appoints Eileen Moore Johnson as Executive Vice President and Chief Human Resources Officer

                              Creation theory

                              Creation theory

                              Paltronics announces passing of Stephen Cowan, much-admired Managing Director

                              Paltronics announces passing of Stephen Cowan, much-admired Managing Director

                              Dark days

                              POST-COVID2: The most transformative business shock of our lifetimes

                              Dominic Laubach: Global explorer

                              Dominic Laubach: Global explorer

                              Trending Tags

                              • COLUMNISTS
                                Memories of the man that was Sheldon Adelson

                                Memories of the man that was Sheldon Adelson

                                Big money

                                A decade of differentiation

                                A decade of differentiation

                                How to set up for IR success

                                How to set up for IR success

                                Macau: Taking a sensible approach to responsible gaming

                                Macau: Taking a sensible approach to responsible gaming

                                Time to realign?

                                Time to realign?

                                Trending Tags

                                • TECH TALK
                                  Creation theory

                                  Sega Sammy Creation aiming for “maximum fortune” in 2021

                                  IGT launches new game for its strong performing Ying Cai Shen link

                                  IGT launches new game for its strong performing Ying Cai Shen link

                                  Jumbo given GLI certification for new Long Yi Fa jackpot link games

                                  Jumbo given GLI certification for new Long Yi Fa jackpot link games

                                  Aruze Gaming launches two new pachinko-inspired slot titles into Asia

                                  Aruze Gaming launches two new pachinko-inspired slot titles into Asia

                                  First-class showcase in the virtual space

                                  First-class showcase in the virtual space

                                  Badge of honor

                                  Badge of honor

                                  Trending Tags

                                  • iGAMING
                                    Live-games integration as an effective marketing tool for increasing bets

                                    TVBET to enter the Montenegro iGaming market

                                    Manila restrictions ease as Duterte implements General Community Quarantine for National Capital Region

                                    Philippine police arrest eight alleged members of POGO-linked “kidnap for ransom” gang

                                    PAGCOR reveals substantial POGO revenue rise in 2018 as enforcement role defended

                                    Philippines court order preventing new 5% franchise tax could halt POGO exodus

                                    MGM Resorts looking to raise US$750 million via senior notes offering

                                    MGM Resorts considering US$13 billion takeover offer for Ladbrokes owner Entain

                                    Evolution launches world’s first online live Craps game

                                    Evolution launches world’s first online live Craps game

                                    Duterte extends “modified” quarantine measures across Metro Manila to 31 May

                                    PAGCOR sees regulatory fees from POGOs halved as Philippines online gaming industry shrinks

                                    Trending Tags

                                    • EVENTS
                                      Founders of leading Indian gaming companies among speakers at upcoming SBC Digital India

                                      Founders of leading Indian gaming companies among speakers at upcoming SBC Digital India

                                      Castle in the Sky

                                      Osaka IR & Inbound Business Seminar canceled due to COVID-19

                                      SBC launches new SBC Digital 2021 events program

                                      SBC launches new SBC Digital 2021 events program

                                      IAG named Lead Media Partner for Phil-Asian Gaming Expo (PAGE)

                                      Phil-Asian Gaming Expo says Manila’s SMX Convention Centre to be sole venue for PAGE 2021

                                      IAG spreads Christmas cheer at Macau After Dark 7

                                      IAG spreads Christmas cheer at Macau After Dark 7

                                      IAG releases 7-minute long-format post-event highlights video from 2020 Asian Gaming Power 50 Black Tie Gala Dinner

                                      IAG releases 7-minute long-format post-event highlights video from 2020 Asian Gaming Power 50 Black Tie Gala Dinner

                                      Trending Tags

                                      • MACAU
                                        Macau registers first COVID-19 case since June in returning flight passenger

                                        Macau registers first COVID-19 case since June in returning flight passenger

                                        Analysts agree VIP sector woes to remain for years to come

                                        Macau authorities add seven day “self-health management” requirement to 21-day hotel quarantine period

                                        SJM reveals eco-friendly features of new Cotai IR

                                        SJM Holdings prices senior notes offer at US$1 billion

                                        Sands China confirms The Londoner Macao to hold opening ceremony in “early February 2021”

                                        The Londoner Macao to open first phase on 8 February

                                        IHG and Sands China Ltd announce InterContinental Alliance Resorts partnership

                                        Sands China announces discretionary allowance for 99% of employees

                                        The profound impact of Sheldon Adelson

                                        The profound impact of Sheldon Adelson

                                        Trending Tags

                                        • JAPAN
                                          Reports Yokohama to start RFP in late January

                                          Yokohama publishes IR public tender requirements as lengthy RFP begins

                                          Macau imposes quarantine restrictions on arrivals from Japan, German, France and Spain

                                          Foreign visitor arrivals to Japan down 97.7% year-on-year in December

                                          Amax shareholders approve company name change, mobile games apps sale

                                          Japan IR contender Oshidori issues positive profit warning on expected US$300 million profit in 2020

                                          Osaka Mayor Matsui calls for Tokyo Olympic Games to be postponed until 2024

                                          Osaka Mayor Matsui calls for Tokyo Olympic Games to be postponed until 2024

                                          Creation theory

                                          Sega Sammy Creation aiming for “maximum fortune” in 2021

                                          2021: Japan IR – Crunch time

                                          Osaka IR bid included in ordinance for unified Osaka city/prefecture council

                                          Trending Tags

                                          • REGIONAL
                                            • All
                                            • Africa
                                            • Australia
                                            • Cambodia
                                            • China
                                            • CNMI
                                            • Europe
                                            • Hong Kong
                                            • India
                                            • Japan
                                            • Laos
                                            • Latin America
                                            • Macau
                                            • Malaysia
                                            • Nepal
                                            • New Zealand
                                            • North America
                                            • North Korea
                                            • Philippines
                                            • Russia
                                            • Singapore
                                            • South Korea
                                            • Sri Lanka
                                            • Thailand
                                            • Vietnam
                                            Reports Yokohama to start RFP in late January

                                            Yokohama publishes IR public tender requirements as lengthy RFP begins

                                            Growing visitation at Malaysian IR suggests worst is over for Genting Malaysia: RHB Research

                                            Genting Malaysia shuts Resorts World Genting as national COVID-19 restrictions expanded

                                            Macau registers first COVID-19 case since June in returning flight passenger

                                            Macau registers first COVID-19 case since June in returning flight passenger

                                            Analysts agree VIP sector woes to remain for years to come

                                            Macau authorities add seven day “self-health management” requirement to 21-day hotel quarantine period

                                            SJM reveals eco-friendly features of new Cotai IR

                                            SJM Holdings prices senior notes offer at US$1 billion

                                            Sands China confirms The Londoner Macao to hold opening ceremony in “early February 2021”

                                            The Londoner Macao to open first phase on 8 February

                                            Trending Tags

                                            • POWER 50
                                              Power restored

                                              Power restored

                                              2020 Asian Gaming Power 50: Top of the World

                                              2020 Asian Gaming Power 50: Top of the World

                                              2020 Asian Gaming Power 50: Meet the panel

                                              2020 Asian Gaming Power 50: Meet the panel

                                              2020 Asian Gaming Power 50: Ones to watch

                                              2020 Asian Gaming Power 50 list

                                              2020 Asian Gaming Power 50: Number 4 – Lawrence Ho

                                              2020 Asian Gaming Power 50: Number 1 – Francis Lui

                                              2020 Asian Gaming Power 50: Number 4 – Lawrence Ho

                                              2020 Asian Gaming Power 50: Number 2 – Sheldon Adelson

                                              Trending Tags

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                                              Creating an RG culture beyond the boardroom

                                              Janine Robinson by Janine Robinson
                                              Thursday 14 January 2021 at 11:27
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                                              In the fourth installment of a new collaboration between IAG and the Responsible Gambling Council, RGC Managing Director and Director of the Centre for the Advancement of Best Practices, Janine Robinson, discusses the importance of imbedding RG into a company’s culture.

                                              Responsible gambling (RG) is globally recognized as being a vital strategy in safeguarding the public from the harms associated with gambling, while at the same time supporting a sustainable player base. When done well, RG moves from being a box that gets ticked to a core part of an organization’s culture and identity.

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                                              Organizational culture is based on shared beliefs and values that are established “at the top” and communicated throughout the organization. The goal of any organization is to have employees move from simply adhering to roles to internalizing and projecting them through their everyday job functions.

                                              Building a strong RG culture starts with weaving beliefs and standards into policy and robust training to communicate and execute the strategy. But it does not end there. Leaders in RG know the importance these tactics play across the fabric of the organization and the value of embedding them into day-to-day operations carried out by all staff.

                                              Policies should be measurable and reviewed in order to be successful. They need to take into account cultural norms and behaviors that are specific to a market or jurisdiction. Although rooted in universal principles, a clear demonstrated understanding of these diverse cultural and societal norms can be the ignitor in fostering a tailored and bespoke RG culture that thrives.

                                              POLICY INFORMS CULTURE CHANGE: LEADING PRACTICES

                                              Policies without action or practices are just words on a page. For meaningful action and change to occur, practices should be encoded in policy and driven from the top-down. Policies are also required to be measurable to be successful. A good policy is one that is actionable, communicated, supported, reviewed and updated within appropriate time frames. Policies that cultivate and recognize everyday RG leaders allow employees to share accomplishments, and they drive higher productivity because those employees are being seen as doing important work.

                                              Newer markets understandably may have concerns that RG will negatively impact the bottom line. There is no evidence this is the case. RG is intentionally designed to support players to play sustainably, and is aligned with long-term business objectives. Building practices into policy to create an RG culture opens the doors to opportunities for operators in newer markets to interact with players across the player journey.

                                              Some leading markets with established presence have built RG culture into the business model and understand its importance and far reaching positive effects. It’s good for business, good for customers and good for staff.

                                              TRAINING REINFORCES AND DRIVES ORGANIZATIONAL CULTURE

                                              Where policy is the enabler, training is the driver and generates change by delivering key messages and appropriate skillsets to different levels of staff. Training is an investment in human capital and increases employee pride and job satisfaction, and empowers staff to have appropriate interactions with players. It provides frontline staff with the necessary tools, skills and support from management to enhance job performance. This interaction can create meaningful bonds between staff and players, and encourages the creation of a sustainable player base.

                                              A third-party assessment of an organization’s current training can offer insights into what is working and areas for improvement. RG Plus is a leader in delivering bespoke training solutions and can be an asset in the creation of effective and measurable training packages. This type of evaluation increases transparency and accountability within an organization and inspires the retention of a skilled workforce.

                                              A strong culture is a true asset and speaks to the longevity of an organization. Accountability, transparency and cultural norms become the foundations for strong policies that trickle down to all staff, giving them the power to be change makers. Whether it’s in the boardroom crafting strategies or on the gaming floor talking to players – culture plays a vital role in shaping an organization’s success.

                                              Tags: corporate cultureCSRCurrent IssueJanine RobinsonResponsible GamblingResponsible Gambling CouncilRG
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                                              Janine Robinson

                                              Janine Robinson

                                              Janine Robinson has specialized in the field of responsible gambling since 1998 and is a leader in RG education and training. Janine has provided policy guidance internationally. Her advanced degrees in adult education, clinical care and community development, combined with a passionate interest in culture and gambling, bring a 360° perspective to RG solutions.

                                              Current Issue

                                              2021: Japan IR – Crunch time

                                              2021: Japan IR – Crunch time

                                              by Andrew W Scott
                                              Thursday 14 January 2021 at 15:41

                                              Owning and operating an integrated resort in Japan remains the undisputed holy grail of the global gaming industry. But introducing...

                                              Big money

                                              by Steve Karoul
                                              Thursday 14 January 2021 at 14:52

                                              “Even in the high tech world of today’s casino operations, sometimes it‘s the simplest solutions that work best” says industry...

                                              In safe hands

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                                              Thursday 14 January 2021 at 14:29

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                                              A spirit of social responsibility

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                                              by Andrew W Scott
                                              Thursday 14 January 2021 at 15:41

                                              Owning and operating an integrated resort in Japan remains the undisputed holy grail of the global gaming industry. But introducing a totally new IR industry to Japan has been a rocky road with more twists than an Agatha Christie novel...

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                                              Taxation tremors

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                                              by Tomo Yamamoto
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