2023 G2EA SG Conference Guide

14 G2E ASIA CONFERENCE 2023 | ASGAM.COM THE FUTURE GAMING LANDSCAPE IN ASIA THE FUTURE OF GAMING IN ASIA 10:00 - 10:05 Chairman’s Opening Remarks ■ ANDREW W SCOTT Vice Chairman and CEO, Inside Asian Gaming 10:05 – 10:45 The Investment and Developing Opportunities across Asia Speaker: ■ ANGELA HANLEE Senior Analyst for APAC Gaming & Leisure, Bloomberg Intelligence 10:50 – 11:30 Optimizing Customer Experience As Asian gaming shifts to a new mass-fueled growth stage, how to optimize customer experience at IRs and how to deal with surfacing challenges on capacity and shortage of skilled workforce to serve a larger volume of visitation are becoming increasingly important questions for the industry to respond to. This panel is set to explore mass-related topics and further diversifications of the IR industry in the Asia Pacific region, such as how to better serve larger volumes of visitation, how the mass-leading segments realize higher EBITDA margin, and the outlook for the VIP segment. Leveraging technological advancements, the industry is poised to benefit from a wider reach of customers and a richer mix of offerings. Moderator: ■ MICHAEL ZHU Senior Vice President, The Innovation Group Panelists: ■ LUCAS CAI VP of Gaming Operations, Inspire Entertainment Resort ■ HAKAN DAGTAS COO, Newport World Resorts ■ DAVID CROFT SVP of Gaming Optimisation & Strategy, Tangam Systems Time Topics