G2E Asia 2022 Special Edition Singapore

20 G2E ASIACONFERENCE 2022 | asgam.com 13:35 – 13:55 Innovation for Hospitality Operation Enhancement Navigating the COVID-19 Response The COVID-19 pandemic devastated the global casino industry. Gaming operators everywhere were forced to shutter their doors or limit their offerings during theworst of the pandemic. The hospitality and tourism industries suffered as greatly as any other. However, the vaccine has been rolled out and it’s now time to get back to business. In this session, attendees will learn about the latest technology that can help customers feel safe in their hotel rooms, on the casino floor, in a property’s restaurants, or at a MICE event. We all want to get back to normal and these session speakers will show how hospitality companies can thrive in this newCOVIDenvironment. Speaker: ◊ YUENLEE , EVP, Worldwide Sales, Augmentum, Inc. 14:00 – 14:20 Innovation for Hospitality Operation Enhancement Optimizing the Gaming Experience With the exponential growth in worldwide gaming, both in-person and online casinos are recognizing theneed to improveandexpandupon their omni-channel experience, both for their VIP and premium mass customers. Today, it is even more critical that all core IT services are running at full capacity, even during busy gaming time. This session reveals how an industry as IT intensive as the casino industry can run it systems efficiently, effectively, and smart. Speaker: ◊ ROHANVARTAK , Head of Sale ASEAN, ITRSGroup 14:25 – 14:45 Innovation for Hospitality Operation Enhancement RevenueManagement for the Entire Integrated Resort Revenue management is an umbrella term for numerous strategies and tactics, including but not limited to pricing strategies, to allocate the right (proportion of) capacity to the right end-user at the right price at the right time. These strategies are developed based on an understanding and forecast of demand and behavior of different customer segmentswith different levels of willingness to pay. For the casino and hospitality businesses, there is nowa shift froma rooms only revenue- centric approach to a total revenue performance approach, with the hotel guest experience at the center of it. Sandy Wee of IDeaS Revenue Solutions will share how revenue automation allow different departments work together to achieve optimization. Speaker: ◊ SANDYWEE , Senior Regional Director, IDeaS Revenue Solutions Time Topics QUICKWINS FORGAMINGAND ENTERTAINMENT INASIA LEVERAGING INNOVATIONANDTECHNOLOGY