2023 G2E Asia Macau Conference Guide

24 G2E ASIACONFERENCE 2023 | asgam.com IAGA BEST PRACTICES INSTITUTE 15:45 – 16:25 Leveraging Technology Across Integrated Resorts to Enhance the Customer Experience As technology continues to drive innovation across nearly every business sector, today’s integrated casino resorts have access to an increasing number of technology-driven products and services that incorporate state- of-the-art features. Unfortunately, many of the “cutting edge” innovations that could enhance the gaming experience, provide enhanced player protections or streamline operations run into approval challenges. Featuring a wide range of panelists who are involved in driving gaming’s emerging innovations and trends or are responsible for regulating and licensing them, our panel will discuss the current state of technology in the industry and suggest ways that the industry can work together to enhance innovation within current regulatory confines to maintain the required level of supervision and control but at the same time be modern and not stifle progress and innovation. Moderator: ■ JOSÉ LEITÃO Partner, MdME Panelists: ■ RICARDO SIU Associate Professor in Business Economics, University of Macau ■ KEN JOLLY VP & Managing Director, Light & Wonder 利用科技跨越綜合度假 村來增強客戶體驗 隨著科技不斷推動幾乎每個 商業領域的創新，當今的綜合 賭場度假村可以獲得越來越 多的科技驅動的產品和服務， 這些產品和服務融入了最先 進的功能。然而，許多「尖端」 創新本來可以增強遊戲體驗、 提供更好的玩家保護或簡化 操作，但卻遇上了廣泛的審批 挑戰。本次小組討論將邀請一 系列參與推動博彩新興創新 和趨勢或負責監管和許可的 專家，討論業界技術的現狀， 並建議如何在目前的監管限 制範圍內共同努力並增強創 新，以保持所需的監督和控制 水平，並探討保持現代化，不 抑制進步和創新的方法。 主持人： ■ 李萬利 MDME律師事務所合 夥人 演講嘉賓： ■ 蕭志成 澳門大學工商管理學院 副教授 ■ KEN JOLLY LIGHT & WONDER亞太 區副總裁兼董事總經理 16:25 – 16:30 Closing Remarks 閉幕致辭 WEDNESDAY, JULY 12, 2023 2023年7月12日星期三 Time 時間 Topics 主題