Inside Asian Gaming

IAG JUN 2023年6月 亞博匯 29 封面故事 GalaxyMacau is bringing the legendary Raffles brand from Singapore to Macau as part of its Phase 3 development. 在第三期發展計劃中，澳 門銀河將引入新加坡著名 酒店品牌萊佛士。 We also think we are lucky because we have a bigger piece of land where we can build ourselves a fully integrated resort, where all the non- gaming components can integrate so it can be a one stop experience for the customers. If you walk around, you will see new buildings popping up here and there. We want customers to have multiple experiences. These past few years we’ve already had a blueprint in our mind of what the customer will be wanting to see when they come back to Macau, and one of the things driving the business forward is entertainment. This is why we have built the biggest arena in town and are building a 4,000-seat [music and performing arts] theater. That way we can bring more entertainment into Macau and draw customers in. The other thing there is going to be demand for is higher-end food outlets. We are starting to feel that customers are not just wanting to eat your normal Chinese cuisine, they are probably looking for something more than that. So, you will probably see us and 是銀娛在澳門的成功之道，我們始終堅 持展望未來。這就是我們分階段發展 「澳門銀河」的方式，讓企業隨著市場 的前行步伐而發展。這非僅憑推測，您 必須學會長期思考。我清楚，做生意必 定有高有低。因此，我們需要擁有足夠 的現金，確保集團能夠成功度過至少兩 個周期。這就是我的經驗所得。當有需 要之時，您必須擁有現金。否則，您將 不堪一擊。 AWS：隨著澳門自1月8日起重新開放， 鑑於這座城市封閉了如此之久，我很想 知道您對顧客的看法。您是否發現客人 偏好或資料發生變化？若是如此，您有 何應對方法？ FL： 客人變得更加國際化了。時至今 天，他們希望獲得多種不同體驗以及優 質的產品和服務。這就是促使我們打造 一家更優秀企業的動力，我們認為自己 肩負滿足客人期望的重任。 與此同時，我們自認十分幸運， 因為我們擁有遼闊的空間，能夠建造一 座名符其實的綜合度假村將所有非博彩 元素整合在一起，為客人提供一站式體 驗。如果您到各處走走，您會看到四處 都是嶄新的建築。我們希望為客人創造 多元化的體驗。過去數年間，我們在腦 海中多次描繪客人回到澳門時希望看到 的藍圖，娛樂體驗便是推動業務發展的 要素之一。