Inside Asian Gaming

IAG JUN 2023年6月 亞博匯 26 COVER STORY the long-term and sustainable. This is howwe havemade Galaxy successful in Macau, we are almost always looking into the future. That’s howwe phased the development of Galaxy Macau, so that we can evolve when the market evolves. You don’t just speculate; you learn to think long-term. I know business can go up and business can come down. You need to make sure you have enough cash to go through at least two cycles. That is what my experience has taught me. You’ve got to have a bucket of money right there when you need it. If not, you’ll be very vulnerable. AWS: With Macau having reopened on 8 January, I’m interested to know your observations of customers given that the city was closed for such a long period of time. Have you noticed a change in customer preferences or demographics? And if so, how do you cater to those changes? FL: Customers, especially from the mainland, have become much more worldly. These days they want multiple experiences, and they are demanding quality products and services. That’s what is driving us to become a better company – we feel that we must match the expectations of the customer. Galaxy's peninsula property StarWorld 銀娛位於澳門半島的物業澳門星際酒店