Inside Asian Gaming

IAG MAY 2023年5月亞博匯 110 T he legendary Wave Pool in the “Valley of Waves” is the undisputed main attraction of Sun City Hotel and Casino’s famous water park. Here, visitors find their place in the sun, with two- meter high waves shooting into the air every 90 seconds. But where there is a lot of light, there is also plenty of shadow in the form of pickpocketing and occasional swimming accidents. With a video technology solution from Regensburg-based manufacturer Dallmeier, the Sun City Resort has been able to significantly improve their customer experience. Due to the size of the resort, it’s a daunting task to monitor the movements of all residents and day visitors in the “Valley of Waves”. As in any amusement park, it’s unfortunately unavoidable to be accountable for the actions of “Valley” users. But by using Dallmeier's patented Panomera multifocal sensor cameras and SeMSy video management software, the operators have succeeded in effectively managing their liability for the safety of all visitors to the Valley. In the event of an accident, the company also has access to easy-to-use video documentation. This makes it possible to accurately reconstruct the causes of accidents and take appropriate action. NO SUNBATHING UNDER CAMERAS The challenge was to reconcile the security interests of the visitors with the desire to improve customer service and the expectation of a carefree stay at the beach. Of course, there are signs pointing out that video security technology is in place, but it is unlikely that guests want to be constantly confronted with the sight of cameras. “This was also the classic paradox of many security solutions: How can you secure an entire beach area such that visitors are protected in the best possible way but do not feel harassed?” says Hendrik Strauss, Resort Security Manager at Sun City. “It quickly became clear to us that the right choice of technology would play a central role in the solution.” For accident prevention in swimming pools, it is important to have an overview of as large an area as possible with just a few screens. Image: Sun City Hotel & Casino 為了預防游泳池中的事故，重要的是只用幾個屏幕就可以看到盡可能大的區域。 圖片： Sun City Hotel & Casino