IAG MAR 2023

IAG MAR 2023年3月 亞博匯 48 COLUMNISTS subsequent cavalcade of formal inquiries lifted the curtain on serious leadership, governance and compliance shortcomings in the casino space. The framework for a regulatory sandbox to promote innovation and advance responsible gambling and anti- money laundering outcomes within NSW regulatory settings had been established in 2018, and digital wallets were the initial focus and priority. But for the NSW Government’s ill-fated decision to dismantle the gambling regulator in early 2019, and reorient it within its Customer Service department, the merits ofdigitalwalletswouldhavebeen rigorously tested and evidence- informed policy decisions made for the betterment of regulatory and industry outcomes. In my experience there are important parallels between anti-money laundering and responsible gambling risks, and I think that an orderly adoption of digital wallets and transition towards cashless gaming environments is appropriate and positive. The opportunity to collect and harness player activity data and interrogate for suspicious activity or harmful gambling presents enormous potential to prevent and mitigate financial crime and gambling harm. It’s not a panacea though. The marvel of human nature, especially when exercised by blunt restrictions, means the system will be gamed and the risks not so much cured as