Inside Asian Gaming

IAG FEB 2023年2月 亞博匯 78 FEATURES current climate and regulatory headwinds. “It was an opportunity to execute a methodology that I havebeendeveloping since 2018. I saw a gap in the industry that could help casinos and resorts increase sales while at the same time improve compliance and risk management. “Of course, no one expected the pandemic to last as long as it did, but that also gave us time to fine-tune our plan, develop products that facilitated a better sales experience for customers and get ourselves fully licensed. “It was two tough years, but at the same time, it ensured that we were operationally ready when travel resumed.” While Marcus shies away from use of the word “junket operator” to describe Vault – as it does not fully portray what Vault does as a business – he is quick to point out that the services they provide remain vital to casino operators to this day. What sets Vault apart, he says, is not only the fact that its focus is verymuch on compliance but that the services it provides include full KYC (Know Your Customer) and audit checks. “In its purest form, [a junket] is really a sales job