Inside Asian Gaming

IAG JAN 2023年1月 亞博匯 49 焦點關注 And not all IRs deliver that, because people have very different approaches to how hospitality is delivered. BB: Sowhat is your vision for the customer experience at MBS? PT: We certainly have some customers who spend their entire time here at MBS, but we are also starting to develop some off-property touch points for our customers. I think Singapore One minute we were here designing these hotel rooms and looking at coffee machines and glasses, the next we were in a pandemic taskforce. 前一分鐘我們還在設計這些酒店房間，審視 咖啡機和玻璃杯，下一分鐘就要在疫情特別 工作組裡努力解決很多問題。 BB: 您是在Andrew MacDonald於2021 年年中離職後被提升為首席營運官的。 您如何看待當時的轉型及需要承擔更大 的責任？ PT： 沒錯，我是作為非博彩人員來負責 監督所有的非博彩事項，包括酒店、零 售、餐飲、共享服務等。在Andrew離職 後，我們曾就架構問題展開多次討論。 雖然我是非博彩出身，但是那段時間我 都是沉浸在綜合度假村的博彩環境內。 我非常熟悉博彩及圍繞博彩而展開的營 運推廣，所以當我決定接受這個工作時