Inside Asian Gaming

IAG JAN 2023年1月 亞博匯 46 Ben Blaschke: Paul, it wasn’t so long ago that we were talking about the challenges of the COVID-19 pandemic, but we are now well and truly in the post-pandemic era. With that in mind, what have the main challenges been in terms of emerging from the pandemic and returning to full capacity? Paul Town: Right now, we have more than 10,000 staff, and one of the features of Marina Bay Sands was that we didn’t do any layoffs through COVID. We always wanted our recovery to be strong so we wanted to retain as much of our talent as we could. A lot of our team members have been with us from day one, they are long-termers, so it’s a lot of the soul of the property that we wanted to retain. Progressively activating them hasn’t been as challenging as it has been for some in the market. It’s true that all around the world there are labor shortages at the moment and Singapore is no exception, but we feel like we’ve really benefited by staying committed to our team members during the pandemic, because if you look across the property now, all of our facilities and restaurants are fully open and fully active at all the pre- pandemic opening times. We haven’t had to adjust capacity. IN FOCUS Marina Bay Sands Chief Operating Officer Paul Town 濱海灣金沙行政總裁Paul Town