Inside Asian Gaming

IAG OCT 2022年10月 亞博匯 86 TECH TALK H enry Ford once said: “If I had asked people what they wanted, they would have said faster horses”. Although a little outdated, his famous quote still clearly illustrates what happens when you rely on existing technologies and do not look to the future. Ignoring progress or not actively updating knowledge on a regular basis is a “comfort trap” that many casino surveillance managers find themselves in today. 福 特汽車創始人亨 利．福特曾言道： 「如果我從前問人 們想要甚麼，他們 可能都會說，想 要跑得更快的馬匹。」雖然已經有點過 時，但他的名言依然清晰地表現出，如 果你只依賴現有技術，不繼續向未來探 索的話，將會出現甚麼問題。無視進步 或者不主動及恆常地更新自己的知識， 就會墮入很多娛樂場監控管理者已身陷 其中的「安逸陷阱」。 從近身肉搏到監管要求 整個娛樂場營運系統中的一眾監 控管理者，基本上每天都需要處理看似 不可能解決的難題。他們有責任去防止 及化解在娛樂場範圍內一系列不同的事 故，從意外到有組織出千，甚至是毆 鬥。除此之外，他們也需要滿足日益增 加的法律監督、職業健康和安全保障方 面的需求。 FROM BRAWLS TO REGULATORY REQUIREMENTS Surveillance managers in casino operations have to make the impossible possible on a daily basis. They are responsible for preventing and resolving a wide variety of events and incidents on gaming floors, from accidents to organized cheating and even brawls. On top of that, they have to meet ever-increasing regulatory and occupational health and safety requirements.