Inside Asian Gaming

IAG OCT 2022年10月 亞博匯 41 封面故事 BB: Crown’s reputation has taken a battering since the Bergin Inquiry and the Royal Commissions. How do you win back the public trust? CC: That’s something we are working on as part of our whole cultural transformation. The brand has been damaged and tarnished. What we have to do is make sure that when we go out with our message to talk about Crown as we are today, that we deliver on that promise at a property level. We are working through the changes that we need to make at the property level operationally in terms of product offering, service standards, our commitment to responsible gambling, our commitment to security and safety at our properties. We are working through that process now but people won’t believe us just because I tell them we’ve changed. People need to come and see and experience it for themselves. I’m hopeful they will see that very, very rapidly. Crown Perth 珀斯皇冠 節，我身邊已經有很多處理不同事項的 專家。我的工作就是領導他們，給予他 們方向，讓他們對於我們現時前進的方 向感到安穩。我們到現在已經一起經歷 了三週的時間，我希望團隊已知道他們 從我身上大概可以得到甚麼。我不會干 涉各位行政總裁用自己的方法去管理各 自的業務，畢竟他們獲聘的原因，正正 是因為他們對於現在所做的事都非常在 行。 BB：最後，如果人們在五年後要回顧你 在皇冠所做過的工作，你希望他們都會 說些甚麼呢？ CC： 我希望他們會對我所做過的事感到 震驚。我感興趣的，不只是在三個州都