Inside Asian Gaming

IAG OCT 2022年10月 亞博匯 34 akin to a Wynn-style property in terms of its focus on absolute quality, luxury and excellence. Wynn taught me about that unrelenting focus on the customer experience and ensuring that good enough was never good enough. It had to be beyond expectations, and bringing that attitude and cultural transformation here to Crown, the lessons I learned during that period of time are going to be invaluable to me as I pass them down to the rest of the team. We’ve brought on some great executives – some from Macau, some from the US, some from Australia – to bolster the already powerful team that we had in place which puts us in very good stead ahead of the transformation work over the next couple of years. BB: You’ve left a premium, high- end customer focused venture in Wynn to join a company that has just launched its own premium product in Crown Sydney, but at a time where the VIP sector is more challenged across Asia than ever before given the collapse of the Macau junket industry and regulatory scrutiny in Australia. With that in mind, how do you approach the VIP space now? CC: We’re not in the junket business if that’s part of the question. That’s not part of the plan going forward. We will at some point, as the borders are opening again, welcome back international guests to all of our three properties and Crown Sydney is one of them. I think Sydney as a gateway to Australia generally is going to attract a customer that will find the Crown Sydney property very appealing. It’s the closest I’ve seen to a Wynn-like model in terms of the hardware. The rooms are magnificent, the food and beverage magnificent, and the whole facility is exceptional in the Australian landscape. Certainly up against the very best in Macau it can more than Crown Sydney is the closest I’ve seen to a Wynn-like model in terms of the hardware. Certainly up against the very best inMacau it can more than hold its own. 就硬件而言，悉尼皇冠十分接近永利的風格。 即使是對比澳門最好的賭場，也並不會輸陣。 COVER STORY