Inside Asian Gaming

IAG OCT 2022年10月 亞博匯 32 the quality of the products that came to market, the investment in that period of time, the quality of the management that came through, the real acceleration of the service standards. If you remember what the service standards back then were like in casinos, hotels and restaurants, then compare them to what they were like five or six years later as those international standards were brought in … and the change to the regulatory regime with the international operators coming through and bringing standards that they had to operate under internationally. The operators worked very hard with government to bring those standards to Macau and get them up to an international level so everybody could be on a level playing field. At the time you don’t really appreciate what’s going on around you but now that I’ve had a month out of Macau, looking back on it, you realize the sheer amount of work that was done over that 20-year period. It was quite phenomenal. BB: You spent time with three of the largest, most recognized companies in the industry in Galaxy, Sands and Wynn during your 20 years in Macau. How have those experiences informed your plans for Crown? CC: I think if we look at Sands and The Venetian first, just the COVER STORY