Inside Asian Gaming

IAG MAY 2022年5月 亞博匯 70 An important finding in this study was that co-worker relationships did not influence job satisfaction. Nevertheless, studieshaveshownthat trustand relationships in the workforce are important, building towards job satisfaction. During the pandemic, many havebeen confined to their homes or online platforms, with limited social interactions. A follow-up action could mean retail HRM prioritizing ways to re-engage interactions between co-workers. With the retail workforce back, actions to reestablish co-worker relationships become possible. This study was a snapshot but showed issues of concern to address in retaining retail staff. It’s a study that could be replicated not only to track employee job satisfaction over time, but also across multiple hospitality sectors such as casino, accommodation, food and beverage, entertainment, events and recreation. It shapes as important data as part of the diversification analysis for Macau’s tourism industry into the development of non- gaming, given the importance of recruiting, training and retaining qualified talent in these roles. COLUMNISTS 感。可是，有其他研究就顯示信任與關 係在工作團隊中佔有重要位置，為工作 滿足感打穩基礎。 在疫情期間，很多人都被迫留在他 們的家中或在網上平台，只能進行有限 的社交互動。如果要有跟進行動的話， 可能就是要零售的人力資源管理把重啟 同事之間互動設為首要任務。當零售團 隊歸來後，重新建立同事間關係的措施 就得以落實。 這項研究只是現實的一個剪影， 但就顯示出在保留零售員工時一些需要 注意的事項。這項調查不單能夠再做， 從而跟進員工的工作滿足感在往後的變 化，更能夠運用於不同的款待領域，例 如娛樂場、住宿、餐飲、娛樂、活動及 休閒。有鑑於招聘、訓練及保留具質素 人才的重要性，這研究能提供重要資 料，作為澳門的旅遊業走向非博彩發展 時多元化分析的一部分。