Inside Asian Gaming

IAG MAY 2022年5月 亞博匯 69 專欄 at integrated resorts on the Cotai Strip. To put this study and questions together, several past studies on hospitality staff retention were reviewed. With the pandemic ongoing, there may be issues of perceived personal risk, anxiety and uncertainty as well as the individual’s mental well-being perhaps affecting behavioral intention to return to work. Many in hospitality are in frontline roles, with a constant visual reminder that the pandemic continues, including warning notices and mandates such as mask-wearing and health codes. We specifically looked at the impact of co-worker relationships, workload, pay and company support on job satisfaction, and in turn the employee’s intention to leave their present position. There are various aspects within each of these factors. With workload and pay, retail employee compensation can include commissions and sales incentives, which porary Hospitality Management》、 由本人、Charlene Lai及Jose Pinto所 撰寫，題為《新冠疫情對於款待零售員 工離職意願的影響》的新近研究當中， 我們發現了幾個因素可能會影響零售員 工的工作滿足感，從而影響他們離職的 機會率。 相關問卷調查於去年進行，訪問了 301位在路氹城區綜合度假村內不同零售 商舖工作的款待零售業員工。而為了整 合是次研究與相關問題，也有對一些在 過去關於款待業員工去留問題的研究進 行回顧。 由於疫情依然持續，因此包括感知 到的個人風險、焦慮、不確定及個人的 精神健康都可能影響著一個人在工作上 的去留。很多在款待業內的員工都是站 於前線，他們每天所見所聞，包括看見 人戴口罩及出示健康碼，都會不斷提醒 他們疫情依然持續。 我們特別留意著到同事間的關係、 工作量、薪金，以及公司給予的支援究 竟如何影響工作滿足感，還有僱員離開 他們現時職位的意願。以上每種因素都 牽涉多個方面。 在工作量及薪酬方面，零售僱員的 薪酬待遇可以包括佣金及銷售激勵，這 些在疫情期間有時會出現扣減的情況。 當然，還可以有其他附加福利，例如社 交聚會或生日慶祝，甚至可能可以確保 輪更調配能夠公平分佈。這些在從前的 研究中都被發現能夠影響工作滿足感。 我們發現工作量與薪酬都對工作滿 足感有所影響，其他的員工福利例如工 作配對、訓練宣傳及職涯前景等，甚至 來自零售公司的支援，亦會對工作滿足 感產生影響。 在是次調查中的一項重要發現， 就是與同事的關係並不會影響工作滿足 during the pandemic were often reduced. There can be other fringe benefits such as social gatherings or birthday celebrations, or even ensuring a fair work-shift rotation. All have been found in past studies to influence job satisfaction. We found that workload and pay influenced job satisfaction, as did other employee benefits such as job matching, training, promotion and career prospects. Support from the retail company also influenced job satisfaction.