Inside Asian Gaming

IAG OCT 2021年10月 亞博匯 96 COLUMNISTS FOR THE MIND AND SOUL “The #1 reason why an employee leaves an organization is their relationship with their direct supervisor.” TEAM MEMBER RELATIONS TEAMS These are highly trained and experienced HR representatives, each assigned to specific departments and sensitive to the cultures and languages of their assigned team members. It is their role to understand exactly what is going on within their workgroups, uncover challenges, counsel, mediate and help resolve all team member relations issues that arise. They actively interact with all team members on all shifts. This process is extremely powerful in creating and maintaining an exceptional work environment. COFFEE WITH THE PRESIDENT The head of Team Member relations organizes and facilitates weekly open-discussion meetings between the IR’s President and groups of Team Members, who are encouraged to freely express their feelings and raise any concerns or issues. None are off limits, minutes are taken, follow-up action plans are initiated and a log of on-going resolved and unresolved issues are distributed IR- wide. This process gives Team Members the opportunity to speak directly with their company’s leaders, ensuring they feel listened to and producing strong results. TEAM MEMBER MORALE, MOTIVATION AND REWARDS Leading IRs continuously spend lots of time, money and energy on pep rallies, Team Member recognition programs, seasonal and themed events, outings, picnics, holiday parties, birthday celebrations and anniversaries to help boost morale and ensure that team members feel part of the IR family. 11 12 13