Inside Asian Gaming

IAG SEP 2021年9月 亞博匯 62 COLUMNISTS It has been a long-held belief in the hospitality industry that “if you take care of the team members, they will take care of the guests and the finances will take care of themselves. ” WHO IS RESPONSIBLE FOR CREATING AN EXCEPTIONAL WORK ENVIRONMENT? Every member of the IR, from top leadership to front line team members and outsourced service providers are responsible for creating an exceptional work environment. How each member of the team works together, communicates, supports and respects others impacts the work environment. This is extremely difficult to accomplish in an IR with thousands of team members; however, it is possible. It must start with hiring the best people at all levels of the organization by using the IR Recruitment Best Practices and Processes discussed in my “Hire Power” article. The desire and commitment to create an exceptional work environment must be part of the DNA of the IR, embedded in and flowing from the Mission, Vison and Values. 創設卓越的工作環境的意願和承 諾必須成為IR的DNA之一，融入其 使命、願景和價值觀。 LVS Chairman and CEO Rob Goldstein has long taken a personal interest in ensuring an exceptional work environment. LVS主席及行政總裁Rob Goldstein一直致力於確保卓越的工作環境。