Inside Asian Gaming

IAG SEP 2021年9月 亞博匯 60 COLUMNISTS create an exceptional work environment must be part of the DNA of the IR, embedded in and flowing from the Mission, Vison and Values, and must be fully embraced and lived by leadership and teammembers from top to bottom. It will not come to life if it is simply written down but not clearly defined, continuously communicated, implemented, measured, controlled, rewarded, improved or lived, day in and day out. If creating and maintaining an exceptional work environment is not taken extremely seriously from the top down, at all levels of the IR, it will never come to life, it will not persist for long or may disappear very rapidly, along with team member morale, performance, team and guest satisfaction and bottom-line financial results. 領導的承諾對於創設和維持卓越的工作環境至關重要 在IR中創設卓越的工作環境所涉及的事項，不僅僅 是向團隊成員提供招聘網站上列出的各種福利。創設卓 越的工作環境的意願和承諾必須成為IR的DNA之一，融 入其使命、願景和價值觀，公司自上而下，由領導層到團 隊成員都需完全接受和實踐它。如果只是簡單地寫下來， 但沒有將此明確定義、不斷地溝通、實施、衡量、控制、獎 勵、改進或日復一日地履行，這將不會成真。 若IR的各個級別，自上而下都沒有認真對待，有關創 設和維持一個卓越的工作環境，那它將永不成真，不會長 時間地持續，或可能很快便消失，隨之消失的還有團隊成 員的士氣、企業績效、團隊本身、客人滿意度以及財務業 績目標。 旅遊款待業長期以來一直堅信，若企業「照料好團隊 成員，他們就會照料好客人，而財務就會照料好自己。」