Inside Asian Gaming

IAG SEP 2021年9月 亞博匯 58 COLUMNISTS A n exceptional work environment in an integrated resort (IR) is one where the team member genuinely feels welcome, safe, comfortable, at home, valued, trusted and respected as a member of the team. When team members feel this way, they experience high levels of satisfaction, will be more productive, provide unmatched guest service, stay in their job and will not be easily lured away by offers from IR competitors. WHY CREATING AN EXCEPTIONAL WORK ENVIRONMENT IS CRITICAL FOR INTEGRATED RESORTS In my previous article for IAG , titled “Hire Power – IR Recruitment Best Practice & Processes”, I highlighted the importance of and ways to identify, screen, filter, profile, audition, evaluate, rank and select the best available team members, with the aptitude and attitude most suited for each position. These recruitment best practices and processes ensure we have the right team members in the right positions, providing ultimate levels of service to exceed guest expectations and achieve optimal performance and bottom-line results. The best team members will be drawn to and stay with companies with the most attractive overall wage and benefits package and reputation as an “Employer of Choice” with an exceptional work environment. LEADERSHIP COMMITMENT IS CRITICAL TO CREATING AND MAINTAINING AN EXCEPTIONAL WORK ENVIRONMENT Creating an exceptional work environment in an integrated resort involves far more than providing team members with a list of benefits posted on recruitment sites. The desire and commitment to