Inside Asian Gaming

IAG AUG 2021年8月 亞博匯 108 COLUMNISTS Throughout the 10 Step Recruitment process, potential candidates are objectively observed, tested, evaluated and rated, using numerous bona fide job selection criteria. Then they are either eliminated or elevated to the next level in the process. The IR Recruitment Best Practices and Processes listed earlier can be used as amodel to help ensure that only the best of the best available candidates are selected for each position, an exceptional work environment is created, unmatched guest service is delivered and superior operational performance is achieved. CONSEQUENCES OF NOT IMPLEMENTING IR RECRUITMENT BEST PRACTICES AND PROCESSES Whether an integrated Resort is located in Las Vegas, Singapore, Macau, the Philippines, Vietnam, Japan or any other jurisdiction, the above best practices can be applied and will hold true for new hires and existing potentially upwardly mobile team members. While some leading IRs implement many, if not more than, these best practices and process, most IRs in various jurisdictions have fallen far short in implementing them. Due to poor recruitment processes and shortages of suitable applicants, many IRs recruit unsuitable people, who accept positions but feel disengaged, dissatisfied, lack job satisfaction and ultimately become demotivated in a position where they do not belong and see no way out. In addition, candidates often apply for and are recruited for the highest paying positions available, irrespective of the candidates’ natural talents,