Inside Asian Gaming

IAG AUG 2021年8月 亞博匯 105 專欄 I ntegrated Resort operators are finding it increasingly difficult to recruit the best people in highly competitive jurisdictions throughout the world. Developing, implementing and continuously improving IR Recruitment Best Practices and Processes is of critical importance to attracting, recruiting and retaining the very best talent, who are the life, heart and soul of all successful integrated resorts and, ultimately, the key to success. While working for Disney many years ago, I heard the following quote by Walt Disney and have adopted it as a mantra ever since: “You can design and create and build the most wonderful place in the world. But it takes people to make the dream a reality.” IRs must first develop an attractive corporate culture and an exceptional work environment that appeals to prospective team members. Then they must adopt recruitment best practices and processes that not onlymeetminimum jurisdictional requirements, laws, rules and regulations, but far exceed them, inorder to increase their attractiveness and make themselves an employer of choice. Attracting and recruiting the best candidates goes far beyond basic compensation and benefits packages and salary price wars with competitors. The best IRs aim to offer the best overall wage and benefits packages, combined with the promise of an exceptional work environment and a team culture that offers a true sense of belonging and allows for personal and professional growth. The goal of implementing IR Recruitment Best Practices and Processes is to attract, recruit and retain leaders and team members who are “the best of the best”, with the right attitudes, personalities and conviction in order to genuinely provide unmatched guest services, create an exceptional work environment and achieve exceptional organizational performance. This allows the IR to develop, grow and not only succeed but strive in turbulent, challenging and highly competitive environments. 綜 合度假村（IR） 營運商發現在目前全球競 爭激烈的地區中招募優秀人才變得越來 越困難。 發展、實施和持續改進 IR 營運商的招聘最 佳實踐和流程，對於吸引、招聘和保留最 優秀的人才是至關重要的，他們是所有成功IR項目的生命、核 心和靈魂，也是其最終成功的關鍵。 多年前在迪士尼工作時，我曾聽到華特·迪士尼以下的名 言，並從那時起，我將之視為格言： 「你能夠設計、創設和建造世界上最美妙的地方，但需要 人才方能將夢想化為現實。」 IR項目必須首先發展能夠吸引潛在團隊成員的企業文化 和卓越的工作環境。 然後，所採納的的招聘最佳實踐和流程， 要符合並遠遠超越其司法管轄區的最低要求、法律法規，以提 升其吸引力及成為僱員的首選雇主。 要吸引和招聘最優秀的人才，遠遠不止於提供基本的薪酬 和福利待遇，以及與競爭對手開展工資價格戰。一流的 IR 項目 除了提供整體最佳的工資水平和福利待遇外，同時還會承諾提 供卓越的工作環境、團隊文化，以為團隊成員帶來真正的歸屬 感，並允許其作個人和職涯發展。 落實IR 招聘最佳實踐和流程的目標是吸引、招聘和保留「 最優秀的」領導和團隊成員，他們具有正確的態度、個性和信 念，以提供真正的、無與倫比的客戶服務，創造良好的工作環境 並助企業實現卓越績效。這讓IR 項目能夠發展、成長，不僅取 得成功，而且能夠在動盪、充滿挑戰和競爭激烈的環境中努力 奮鬥。