Inside Asian Gaming

IAG JAN 2021年1月 亞博匯 56 product of pressure from the Problem Gambling Basic Countermeasure Act that was passed in 2018, but the system incorporates the consensus that exists overseas that staff education is vital for sustainable development and is one measure to combat dependency. It is a way to train employees in Japan to be able to respond to customer issues as part of customer service. We are also creating an e-learning system. This is a system that allows all pachinko hall staff to study the basics of pachinko addiction issues, including the law, online. We plan to release it next spring. I don’t think there are any examples in the world of an industry creating a shared program like this. SK: This is funded by industry groups, but doesn’t that create a conflict of interest? JAPAN We are committed solely to the step of listening to the caller’s problems and assisting in correction. We also engage in activities to raise awareness in the industry. 我們只專注在聆聽來電者問題及協助 他們改善的這一步。我們亦參與行業中 幫助提高對該問題的警覺的工作之中。