Inside Asian Gaming

IAG JAN 2021年1月 亞博匯 51 to help avoid making mistakes or missing important pieces of information. I thought to myself, “Imagine a billion dollars or more passing through your office. How much of that could be tainted or associated with money laundering or other problems?” Our host agreed with me and explained that they had tried numerous ideas to guide employees to focus on potential areas of concern. In the end, the solution they settled upon turned out to be the least expensive and simplest to implement. He further explained that everyone understood the term “BIG MONEY” and that the bright orange color was a visual reminder for staff to take a second or third look at that particular transaction to verify conformity to the bank’s policies. He told us that this one simple idea worked like a charm and their percentage of errors had dropped dramatically. I was impressed and thought about how we could implement something similar in our casino cage and International Branch Offices. So I developed our own “BIG MONEY” sticker which helped us tremendously. It did not cost a lot of money, was easy to implement and, more importantly, was easy to understand. Of course, the casino industry today is almost totally controlled by software and computer programs. However, mistakes still happen, and it can be helpful to have a backup plan. This is especially important for casinos that are required to control, report and eliminate all money laundering activities in their casinos. We may not have to spend millions of dollars on more software, computer programs or consultants. Sometimes the simple solutions work best. In the end, it’s up to all of us to think outside the box. Good luck! 過10億美金、來往世界不同地方的銀行匯款。對比之下，我們賭場 帳房要經手的金額就是「小巫見大巫」。 梅隆亦擁有超過4萬8千名員工，因此必需有人在政策、程序 及面對可疑交易時所需注意事項等方面，為員工進行培訓。 可是，最令我感到驚奇的，是於匯款室裏看到在無數檔案及文 件上貼著的那些數之不盡的螢光橙色小貼紙。我問了一下負責接 待我們的職員這有甚麼含意，他就把其中一份檔案拿過來給我看。 那張小貼紙上面寫著「大錢(BIG MONEY)」。他之後解釋，就像很多 大企業一樣，他們銀行都需要靠人手去幫助避免出錯或者遺漏重 要的資訊。 我就自己想：「想像一下有高達甚至超過10億元款項要經過 你的辦公室處理，當中有多少是有問題或者是與洗黑錢或其他事 情有關聯呢？」招待我的那個職員也是這樣想，並且解釋說，他們 已經嘗試過很多種方法去引導員工專注在可能會有問題的地方。 到了最後，他們得出的解決方案竟然是最不昂貴又最容易實行的。 他繼續解釋說，每個人都明白「大錢」這個詞所指的是甚麼，那 螢光橙色也是在視覺上提醒我們的員工去重覆兩三次確認某一項 交易，以核實是否與銀行的政策相符。他對我說，這個簡單的構思 出奇地有用，他們出錯的百分比亦大幅下降。 我對此有很深的印象，並且在想如何於我們的賭場帳房和各 個國際分部辦公室落實一套類似的做法。所以我就發展出我們自 己的「大錢」貼紙，並從中得到了很大的幫助。這做法沒有很大的成 本，又容易實行，而且最重要的是，它顯淺易明。 當然，今天的娛樂場行業幾乎全由軟件和電腦程式控制。可 是，出錯的情況依然會出現，所以有一套後備方案實在是很有用， 尤其是對於那些必須控制、報告及除去在其內發生的洗黑錢活動 的娛樂場。 我們可能需要花上數百萬元在軟件、電腦程式或者聘請顧問 之上。有時候最簡單的才是最有效的。到了最後，還是需要我們打 破思想的框架。祝你好運！ 專欄