Inside Asian Gaming

IAG DEC 2020年12月 亞博匯 34 COVER STORY Finally, Rosewood Hoi An, the last piece of Hoiana's Phase 1 jigsaw due to open by late 2022, will accommodate guests in luxury villas while providing the brand’s Asaya integrated wellness concept via dedicated spa treatment rooms. Common to all four brands, explains Amado, will be Rosewood’s dedication to a service philosophy it calls “Relationship Hospitality.” “We believe in creating lasting and rewarding connections with our guests, business partners and our community,” he says. “Relationship Hospitality is a pillar of our culture and it enables us to provide service, enhanced by the genuine warmth and charm of Vietnamese culture, that comes from the heart. We have carefully selected only people who are natural hosts to join our team. “We also respect and celebrate our destination in all that we do. In Hoiana Hotel & Suites, for example, we worked with an art gallery in Ho Chi Minh City to source the art pieces that adorn the hotel, creating an authentic sense of place that connects our guests to Vietnam and Hoi An in particular.” It is this connection to the surrounding area that lies at the heart of the Hoiana concept, with its very name reflecting the township it neighbors. “A lot of people think of an integrated resort as something that is a bit closed, but we look at it differently,” says Wolstenholme. “People that come here have the opportunity to stay within the resort and have the full experience, but also we encourage them to go outside the resort and experience the beautiful beaches and places like Hoi An, because that contributes to the memorable experience for our guests.” “We have planned now for that future expansion of utilities and services. A lot of care has been taken to ensure that Hoiana is fully integrated into the local districts – Hoiana is a part of the wider provincial community.” – Stephen Evans 「我們現已計劃擴充未來的設施及服務,並 十分謹慎，以確保會安南岸完全與當地融 合—會安南岸已經是該省社群的一部分。」 – Stephen Evans