Inside Asian Gaming

IAG OCT 2020年10月 亞博匯 30 COVER STORY City of Dreams Manila COO Kevin Benning says, “During the lockdown, we focused on building a new digital interface for our clients that will deliver them the highest level of service and support, powered by a number of touchpoints” including an app and Visitor Information Kiosks on site. “As we are concerned with the safety and security of our team members and guests, we have decided to operate with limited F&B outlets and limited retail options,” Okada Manila Senior Vice President- Premium Marketing Shirley Tam says. Resorts World Manila didn’t respond to inquires from IAG . The region’s early recovery crown belongs to NagaWorld in Phnom Penh, which also hosted hotel guests throughout the pandemic. Since NagaWorld reopened its gaming floor in July, amid capacity controls and social distancing restrictions, Morgan Stanley estimates VIP rolling at 98% of first quarter numbers, mass table volume at 90% and slot volume at 93%. “We estimate 40% to 45% of Naga’s 2019 GGR exposure is to domestic gamblers, which is not affected by travel ban/quarantine measures,” the analysts write, referring to the 100,000-plus Chinese and other expatriates resident in Cambodia’s capital. “As casinos opened up in the United States with limited non-gaming offerings, they experienced dramatically improved operating margins,” Klebanow, a seasoned casino executive, notes. “Unprofitable dining outlets, primarily buffets, were closed and headline entertainment was suspended. With just slot and table game revenue, margins improved. Any non-gaming amenity that violates social distancing guidelines will remain closed until the pandemic is abated.” And, if it’s up to bean counters, maybe beyond.