Inside Asian Gaming

IAG FEB 2020年2月 亞博匯 65 專欄 values and respects employees, and one focused on the customer, is a challenge for most businesses. Work-life balance: When employees spend the majority of their days on work-related activities and feel as if they are neglecting other important components of their lives, stress and unhappiness result. 24/7 businesses such as casinos find it particularly difficult to create work-life balance for staff. However, with adequate staffing and mindful rostering, it is possible to provide adequate time for employees to spend on themselves, their families and their friends. Employee growth and development: Growth and development are key facets of employee engagement. Enlightened employers ensure that adequate resources are devoted to formal and informal training of employees at all levels. There exists documented evidence that investment in staff training is one of the best investments a company can possibly make. Flexible schedule: A 24/7 business such as a casino requires shift work. However, unpredictability and inflexibility in shift assignment becomes one of the major sources of employee discontent. Casino companies look at employee wages as one huge expense item, and therefore tend to emphasize lean scheduling. However, scientific experiments conducted in retail environments such as at Gap suggest that when workers have stable and flexible schedules, both worker productivity as well as revenues go up.