Inside Asian Gaming

IAG FEB 2020年2月 亞博匯 63 專欄 By 文 Sudhir H. Kalé, Ph.D. Sudhir H. Kalé, Ph.D. , is the CEO of GamePlan Consultants, a boutique consultancy that helps companies optimize CX for customers.Hehas advisedgaming companies on five continents and has published over 100 articles on the marketing and management of casinos. You can reach him at skale@gameplanconsultants.com. Sudhir H. Kalé 博士 是顧問機 構GamePlan Consultants 的首 席執行官。該機構幫助公司優 化其顧客體驗。Sudhir H. Kalé 曾為五大洲的博彩企業提供建 議，並發表了超過100份關於 娛樂場市場推廣和管理文章。 如需聯絡，可電郵至 skale@ gameplanconsultants.com 。