Inside Asian Gaming

IAG OCT 2019年10月 亞博匯 54 TECH TALK Support Engineer specialists, Business Analysts tasked with understanding each customer’s unique needs, and Client Project Managers who visit their customers on a regular basis, thus providing a distinct proximity advantage for its Asian Systems customers. Scientific Games’ customer support representatives are available to fly anywhere in Asia’s biggest casino markets to visit a customer’s property. “Aside from smart and targeted solutions, our GoBally Global Support is an important aspect that sets Scientific Games apart from other players in the industry,” explains Scientific Games’ Vice President and Managing Director for Asia, Ken Jolly. “We have a proven process in place and dedicated teams who will answer to our customers’ Systems issues. When the sun sets here in Asia and your issues are not solved, we have our Support counterparts in the US who will continue working until a solution is in place. “Communication barriers are not a problem either, because we speak our customers’ language – English, Chinese (Mandarin and Cantonese), Japanese and soon Korean too. "We also aim to stay close to where our customers are, with local support representatives ready to fly anytime, anywhere in Asia to address issues raised.” ScientificGames’ Asianservicecoverage isexpansive, with 14 casino enterprises across 51 venues in Asia currently supported and around 22,000 slot machines and 5,300 tables connected to Scientific Games systems in the region.