Inside Asian Gaming

IAG OCT 2019年10月 亞博匯 52 TECH TALK PRIORITY BASED RESPONSE 優先分級次序 物業系統的關鍵模塊無法運 作或正影響收入。 服務回應時間= 15分鐘 A critical module of the property’s system is non-operational or is impacting revenue. Service Response Time = 15 minutes The ability to service patrons is impacted or the property is out of compliance with local gaming regulators Service Response Time = 30 minutes Impact to the property’s ability to effectively operate but does not affect customer service. Service Response Time = 2 business days The question/inquiry or problem does not need immediate attention. Service Response Time = 5 business days 服務顧客的能力受到影響， 或該物業不符合當地博彩監 管機構的規定 服務回應時間= 30分鐘 影響酒店有效運營，但不影 響客戶服務。 服務回應時間= 2個工作日 無需立刻處理的問題或查 詢。 服務回應時間= 5個工作日 科 學遊戲公司（Scientific Games, SG）的 系統支援為任何需要專家支援的營運 商提供服務。只因Scientific Games明 白隨時保持良好狀態的系統對業務的 重要性。 公司位於亞洲的環球系統支援中心配備齊全，可提供 全天候處理優先級來電。 Scientific Games位於亞洲的環球系統支援中心全年 無休、提供全天候高水平的專業的服務。 由SG公司的專業工程師向客戶提供全天候電話支援、 業務分析師了解每位客戶的獨特需求，以及客戶服務經理 定期拜訪客戶，從而及時為亞洲客戶提供支援盡顯競爭優 勢。客戶支援代表更可親自飛往亞洲各大娛樂場到訪客戶 的產業，為客戶解決問題。 S cientific Games’ System support is designed to serve all operators in need of expert support. Because Scientific Games understands the importance of its systems keeping their customers' businesses running at their best at all times, help is only a phone call away. Scientific Games’ Systems Global Support Center in Asia operates 24 hours a day, 7 days a week, 365 days a year, providing high-level expertise at a moment’s notice. The company’s Systems Global Customer Support Center in Asia is fully staffed for handling priority calls 24/7. Customers have access to Scientific Games’