Inside Asian Gaming

COVER STORY CONTENTS JULY 2018 FEATURES Height of luxury Cover Image: Resorts World Manila Resorts World Manila Moving ahead 16 10 Breakfast Briefs IN FOCUS 24 “This is not a drill...” Gaming businesses must plan judiciously for emergencies such as the Resorts World Manila attack, natural disasters and accidents so they can respond effectively when best plans fail. COLUMNISTS 28 Five signs that your organizational culture is toxic to customer experience IAG explains the importance of company culture in achieving exceptional customer experience and the five signs that your culture might be toxic to your customer goals. FEATURES 34 Height of luxury With the opening of its new luxury hotel at City of Dreams in June, Melco Resorts is looking to take control of Macau’s lucrative premium mass segment. GAMBLING AND THE LAW 40 The Supreme Court changes everything The recent US Supreme Court decision overturning the Professional and Amateur Sports Protection Act is one of the most significant events the global gaming industry has witnessed in years. INDUSTRY PROFILE 46 Carlos Eduardo Coelho: The passion and the law Portuguese lawyer Carlos Eduardo Coelho recounts his journey to Macau and his experiences working as a lawyer within the gaming industry. 50 EVENTS CALENDAR A year after the deadly attack at Resorts World Manila, management continues to reinvent the property to recover and meet the challenge from Entertainment City rivals.