Inside Asian Gaming

inside asian gaming september 2016 64 A prime example of this was Southwest Airlines, which has been lauded throughout its 45-year history for having an exceptional corporate culture. Adopting the philosophy that employee satisfaction will flow onto the customer, Southwest has achieved the enviable feat of remaining profitable for more than 40 years running in an industry renowned for its brutal attrition rate. Along with a range of similarly intriguing case studies, SLS3 outlined the basic framework around which successful leadership can be built – primarily by creating an environment in which employees want to work and, therefore, customers want to experience as well. Industry Training The 35 attendees of SLS3 spoke glowingly about the seminar afterwards. “Extremely informative,” was how one industry executive described it. “To hear the concepts of leadership broken down and explained in a way that was both entertaining and enlightening was extremely valuable.” The Strategic Leadership Series has proved to be a huge success and we look forward to bringing you more training courses in the coming years examining important issues within the gaming industry and featuring some of its most prominent figures. In particular we hope to contribute to a growing skill set and knowledge base among Macau locals that will help them provide a meaningful contribution as the gaming industry stabilizes and we prepare for Macau’s next chapter. We owe a huge debt of gratitude to our good friends at Banyan Tree Macau, who were once again kind enough to be venue sponsors – providing not only a perfect MICE space for the course but delicious refreshments throughout the day. Their curry puffs were to die for! Thanks also to our Diamond Sponsors, Dragon 7 (ezbaccarat.com ). We look forward to hosting more great events in 2017!