Inside Asian Gaming

inside asian gaming August 2016 34 Features Behind the Nest detector is a massive computer system that constantly monitors data from all these systems. The system side of the IoT is called the Internet of Systems (IoS) and this IoS is a sea change for the casino world that enables the Smart Casino. In the case of the casino, the connection is not necessarily to the internet but to the intranet of the facility or perhaps the Internet of Things. SMART STRATEGY The most significant technology change of the last 10 years is the mobile device, which allows people to connect and stay constantly in touch with the world. The next stage in the evolution is that the things we interact with – everything from smoke detectors to air conditioning, from hotel check-in to valet – will be connected and become smart. This transition will be far from problem free however. As we start planning for the growth of IoT/IoS, the list of issues to overcome include dealing with new vendors, new systems and an environment that is changing so fast that just keeping up with the change is a full time job. Also, to create the Smart Casino, we will need to combine the traditional data in the operations systems with “In the Smart Casino we not only know about the dealers, we also know about customers. We know about their valet arrival, their hotel check, their movement on the gaming floor, we understand their entertainment behavior, we know about who dealt for them last time and we understand their gaming wallet.”