Inside Asian Gaming

January 2016 inside asian gaming 11 Dr To teaches strategy to the militaries of a number of countries Navy strategy and leadership class and every interaction conveyed enthusiasm, motivation and genuine interest. Imagine line staff having the ability to discuss professional effectiveness in business terms? Welcome to Halo Service. Halo Service is an elite form of service that when delivered induces not just satisfaction but emotions such as surprise, fulfilment, joy or inspiration to a potentially addictive extent. Halo Service is characterized by an absolute obsession with the needs of the service recipient and blends the task delivered with the behavior and style of delivery in an engaging, sensitive and authentic manner. Halo Service is the antithesis of the regulation low-grade service we so often see in Macau today – those monkey-see-monkey-do artificially mimicked behaviors, salutations and actions. Macau’s latest wave of integrated resorts, casinos and shopping Cover Story havens are ideally poised to provide leadership and innovation in delivering Halo Service, given they are new and relatively devoid of legacy issues. These properties can be great test beds, providing the opportunity to experiment in numerous strategic areas such as facilities, service delivery models, retail, MICE, hospitality, entertainment, recreation and many more. Operating within a hypercompetitive and global environment that will be continually fiercely competitive, it would be wise to create a Macau that focuses on Halo Service, ensuring continuous global leadership in gaming, hospitality, leisure, recreation and so on. A great foundation exists in Macau, but so much more work needs to be executed as a regional priority. Halo Service is not limited to a company’s customers. Consider Google in California and study their incredibly pro-active Navy seals classmates Dr To doesn’t limit himself to the classroom when teaching military strategy