Inside Asian Gaming

November 2012 | INSIDE ASIAN GAMING 23 USPC and detect unshuffled decks, repeated card sequences and numbers of wins in a row and generates real-time shoe error alerts, which can indicate device tampering. Operators can also use the system as a tool to identify dealer error, improve dealer training and create better game awareness among table games management. “So not only do they watch the video,” says Mr Slaughter, “but they can track all the statistics: number of hands played per hour, number of wins, number of losses, number of ties. So it just gives you a myriad of data to analyze. … Once you begin to understand the hands per hour played at a table, then you can understand your casino productivity. So, for instance, table 1 over here is doing 25 hands per hour and table 2 is only doing 15. So the question for the casino operations people might be why? Is it dealer technique, could it be that? Could it be the style of play? Could it be the players at the table? So the video, obviously, shows the behavior at the table. So you’re tracking behavioral data, both the player’s and the dealer’s. This leads them to be able to understand that data across the entire casino, the entire table games operation, and then they can make decisions about how they redeploy assets within the casino to improve productivity.” In terms of security, he explains: “Let’s say there’s a player dispute. Now, you have that video to go back to, but you’ve also got all of the data behind every card that was drawn. If the casino determines that it needs to go back and investigate to make sure that fair play occurred, they can go back and tie the statistical data to the video. That’s the big benefit. Tying the two together. Because there’s always been video, but there’s not been a lot of statistical data tied to it. It’s always been observational. So instead of anecdotal data, where someone in security is viewing this and saying, ‘I think this is what’s happening,’ now they’ve got statistical data to go back and prove this is what did happen.” Mr Slaughter believes USPC will be well- positioned with the Bee-Tek™ shoe to grow its business. “The deployment of the shoe in Macau has been a strategic position for us. We talked at G2E Asia, and those rollouts are happening in Macau right now. There’ll be a major player rolling out there very soon. And the training is going on with a major casino here in Las Vegas. So we’re thrilled about the acceptance, deployment and the benefits and features that this shoe brings. It’s a game changer for us.” Security- and efficiency-boosting tie-up—the Bee-Tek™ shoe’s integration with Connect’s Dragon Baccarat software USPC’s Michael W.Slaughter Log onto www.asgam.com for the latest industry intelligence and a subscription to our digital edition—all absolutely free A Sure Bet