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19:29 Sunday 24 January 2021
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                      Imperial Pacific Chairman forced to offload shares as stock price fall triggers margin financing

                      Construction deadline looming large as Imperial Pacific again ordered to stop work on Saipan casino hotel project

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                          Imperial Pacific Chairman forced to offload shares as stock price fall triggers margin financing

                          Construction deadline looming large as Imperial Pacific again ordered to stop work on Saipan casino hotel project

                          Winter wonderland

                          Alex Pratt, Stuart Hunter take the reins as ICE organizer Clarion Gaming announces management changes

                          Reports Yokohama to start RFP in late January

                          Yokohama publishes IR public tender requirements as lengthy RFP begins

                          Growing visitation at Malaysian IR suggests worst is over for Genting Malaysia: RHB Research

                          Genting Malaysia shuts Resorts World Genting as national COVID-19 restrictions expanded

                          Macau registers first COVID-19 case since June in returning flight passenger

                          Macau registers first COVID-19 case since June in returning flight passenger

                          Analysts agree VIP sector woes to remain for years to come

                          Macau authorities add seven day “self-health management” requirement to 21-day hotel quarantine period

                          Trending Tags

                          • FEATURES
                            2021: Japan IR – Crunch time

                            2021: Japan IR – Crunch time

                            In safe hands

                            In safe hands

                            A spirit of social responsibility

                            A spirit of social responsibility

                            Taxation tremors

                            Taxation tremors

                            10 years ago

                            10 years ago

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                            Trending Tags

                            • PEOPLE
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                              Scientific Games insists liquidity position strong after adding US$480 million in debt, cutting costs

                              Scientific Games appoints Eileen Moore Johnson as Executive Vice President and Chief Human Resources Officer

                              Creation theory

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                              Paltronics announces passing of Stephen Cowan, much-admired Managing Director

                              Paltronics announces passing of Stephen Cowan, much-admired Managing Director

                              Dark days

                              POST-COVID2: The most transformative business shock of our lifetimes

                              Dominic Laubach: Global explorer

                              Dominic Laubach: Global explorer

                              Trending Tags

                              • COLUMNISTS
                                Memories of the man that was Sheldon Adelson

                                Memories of the man that was Sheldon Adelson

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                                A decade of differentiation

                                How to set up for IR success

                                How to set up for IR success

                                Macau: Taking a sensible approach to responsible gaming

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                                Time to realign?

                                Time to realign?

                                Trending Tags

                                • TECH TALK
                                  Creation theory

                                  Sega Sammy Creation aiming for “maximum fortune” in 2021

                                  IGT launches new game for its strong performing Ying Cai Shen link

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                                  Aruze Gaming launches two new pachinko-inspired slot titles into Asia

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                                  First-class showcase in the virtual space

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                                  Badge of honor

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                                  Trending Tags

                                  • iGAMING
                                    Live-games integration as an effective marketing tool for increasing bets

                                    TVBET to enter the Montenegro iGaming market

                                    Manila restrictions ease as Duterte implements General Community Quarantine for National Capital Region

                                    Philippine police arrest eight alleged members of POGO-linked “kidnap for ransom” gang

                                    PAGCOR reveals substantial POGO revenue rise in 2018 as enforcement role defended

                                    Philippines court order preventing new 5% franchise tax could halt POGO exodus

                                    MGM Resorts looking to raise US$750 million via senior notes offering

                                    MGM Resorts considering US$13 billion takeover offer for Ladbrokes owner Entain

                                    Evolution launches world’s first online live Craps game

                                    Evolution launches world’s first online live Craps game

                                    Duterte extends “modified” quarantine measures across Metro Manila to 31 May

                                    PAGCOR sees regulatory fees from POGOs halved as Philippines online gaming industry shrinks

                                    Trending Tags

                                    • EVENTS
                                      Winter wonderland

                                      Alex Pratt, Stuart Hunter take the reins as ICE organizer Clarion Gaming announces management changes

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                                      Founders of leading Indian gaming companies among speakers at upcoming SBC Digital India

                                      Castle in the Sky

                                      Osaka IR & Inbound Business Seminar canceled due to COVID-19

                                      SBC launches new SBC Digital 2021 events program

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                                      IAG named Lead Media Partner for Phil-Asian Gaming Expo (PAGE)

                                      Phil-Asian Gaming Expo says Manila’s SMX Convention Centre to be sole venue for PAGE 2021

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                                      IAG spreads Christmas cheer at Macau After Dark 7

                                      Trending Tags

                                      • MACAU
                                        Macau registers first COVID-19 case since June in returning flight passenger

                                        Macau registers first COVID-19 case since June in returning flight passenger

                                        Analysts agree VIP sector woes to remain for years to come

                                        Macau authorities add seven day “self-health management” requirement to 21-day hotel quarantine period

                                        SJM reveals eco-friendly features of new Cotai IR

                                        SJM Holdings prices senior notes offer at US$1 billion

                                        Sands China confirms The Londoner Macao to hold opening ceremony in “early February 2021”

                                        The Londoner Macao to open first phase on 8 February

                                        IHG and Sands China Ltd announce InterContinental Alliance Resorts partnership

                                        Sands China announces discretionary allowance for 99% of employees

                                        The profound impact of Sheldon Adelson

                                        The profound impact of Sheldon Adelson

                                        Trending Tags

                                        • JAPAN
                                          Reports Yokohama to start RFP in late January

                                          Yokohama publishes IR public tender requirements as lengthy RFP begins

                                          Macau imposes quarantine restrictions on arrivals from Japan, German, France and Spain

                                          Foreign visitor arrivals to Japan down 97.7% year-on-year in December

                                          Amax shareholders approve company name change, mobile games apps sale

                                          Japan IR contender Oshidori issues positive profit warning on expected US$300 million profit in 2020

                                          Osaka Mayor Matsui calls for Tokyo Olympic Games to be postponed until 2024

                                          Osaka Mayor Matsui calls for Tokyo Olympic Games to be postponed until 2024

                                          Creation theory

                                          Sega Sammy Creation aiming for “maximum fortune” in 2021

                                          2021: Japan IR – Crunch time

                                          Osaka IR bid included in ordinance for unified Osaka city/prefecture council

                                          Trending Tags

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                                            • Australia
                                            • Cambodia
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                                            Imperial Pacific Chairman forced to offload shares as stock price fall triggers margin financing

                                            Construction deadline looming large as Imperial Pacific again ordered to stop work on Saipan casino hotel project

                                            Winter wonderland

                                            Alex Pratt, Stuart Hunter take the reins as ICE organizer Clarion Gaming announces management changes

                                            Reports Yokohama to start RFP in late January

                                            Yokohama publishes IR public tender requirements as lengthy RFP begins

                                            Growing visitation at Malaysian IR suggests worst is over for Genting Malaysia: RHB Research

                                            Genting Malaysia shuts Resorts World Genting as national COVID-19 restrictions expanded

                                            Macau registers first COVID-19 case since June in returning flight passenger

                                            Macau registers first COVID-19 case since June in returning flight passenger

                                            Analysts agree VIP sector woes to remain for years to come

                                            Macau authorities add seven day “self-health management” requirement to 21-day hotel quarantine period

                                            Trending Tags

                                            • POWER 50
                                              Power restored

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                                              2020 Asian Gaming Power 50: Top of the World

                                              2020 Asian Gaming Power 50: Top of the World

                                              2020 Asian Gaming Power 50: Meet the panel

                                              2020 Asian Gaming Power 50: Meet the panel

                                              2020 Asian Gaming Power 50: Ones to watch

                                              2020 Asian Gaming Power 50 list

                                              2020 Asian Gaming Power 50: Number 4 – Lawrence Ho

                                              2020 Asian Gaming Power 50: Number 1 – Francis Lui

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                                              2020 Asian Gaming Power 50: Number 2 – Sheldon Adelson

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                                              In safe hands

                                              Shintaro Kamimura by Shintaro Kamimura
                                              Thursday 14 January 2021 at 14:29
                                              In safe hands
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                                              IAG sits down with Dr Naoyuki Nishimura, chairman of the Recovery Support Network, to discuss his work assisting pachinko players with a gambling problem.

                                              Japan is on its way to developing its first IRs. One of the primary demands accompanying this legislation is addressing the issue of problem gambling.

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                                              Recovery Support Network (RSN) is a non-profit organization focused on pachinko addiction. Its chairman, Naoyuki Nishimura M.D., is a licensed psychiatrist and also chairs Japan Sustainable Responsible Gaming (JSRG), which is focused on gambling dependency in a broader sense and has one eye on the impending birth of IRs. In the first of a two-part interview, Dr Nishimura discusses RSN’s activities.

                                              Shintaro Kamimura: Thank you for taking the time to speak with us. Needless to say, the effects of COVID-19 have been huge. Have you noticed any differences in call volume?

                                              Naoyuki Nishimura: This year we received about 4,000 calls. In 2019 we received about 5,200 and in 2018 there were 5,800. Part of the reason for the drop was the decrease in operating hours by the pachinko halls, but I believe the main factor is that the number of pachinko halls and players are decreasing each year.

                                              Dr Naoyuki Nishimura, Chairman of the Recovery Support Network.

                                              SK: How did RSN get started?

                                              NN: In 2004, there were many machines that were really fun for players and there started to be a focus on the Multiple Debt Problem, so the pachinko industry groups put together the Pachinko Addiction Research Society. At the time, I was involved in substance addiction, and they contacted me. I suggested creating a hotline for early intervention, before things got too bad. The hotline was set up in 2006 with the idea that people would call us when they had an issue, and we could cross-reference those issues to try and search for a solution.

                                              SK: What activities have you been involved with since then?

                                              NN: At first I didn’t even know what the market needs were, but it was around that time that overseas reports emerged stating early, simple intervention was very effective and led to self-recovery and self-restoration. Over the past 15 years we have made adjustments to what we do, incorporating these overseas reports. We’re not a medical institution, so we aren’t involved in diagnosis or medical treatment. We are committed solely to the step of listening to the caller’s problems and assisting in correction. We also engage in activities to raise awareness in the industry.

                                              SK: It seems like you have been busy with a variety of projects the past few years.

                                              NN: There is a system called “Anxiety-free Pachinko and Pachislot advisor.” The program was designed by the industry and I’m supervising it. Part of it was the product of pressure from the Problem Gambling Basic Countermeasure Act that was passed in 2018, but the system incorporates the consensus that exists overseas that staff education is vital for sustainable development and is one measure to combat dependency. It is a way to train employees in Japan to be able to respond to customer issues as part of customer service.

                                              We are also creating an e-learning system. This is a system that allows all pachinko hall staff to study the basics of pachinko addiction issues, including the law, online. We plan to release it next spring. I don’t think there are any examples in the world of an industry creating a shared program like this.

                                              SK: This is funded by industry groups, but doesn’t that create a conflict of interest?

                                              NN: The main operations are supported by 21 Seiki-kai (21st Century Society, an organization that puts up posters in pachinko halls with addiction hotline information and provides surveys, research and operator support based on these calls). However, the actual daily operations are handled independently of the group.

                                              “Customer protection” is included in the business operator’s CSR. Customers who are better off staying away from pachinko for their own protection are told that, so there is no conflict of interest.

                                              21 Seiki-kai is an organization that undertakes initiatives to improve conditions within the industry, such as addiction issues, and is made up of 14 industry groups including the All Japan Gaming Business Federated Association.

                                              SK: How effective is the hotline?

                                              NN: The hotline is completely anonymous, so we can’t track the results. Therefore, I can’t evaluate how effective it is. For example, it’s the same as how a suicide hotline doesn’t know exactly how many suicides have been prevented. However, as is the case primarily with hotlines, we can communicate with customers and apply what we learn to the customer service offered at pachinko halls, for example what risk advice can be provided to the customers.

                                              Therefore in advisor seminars we can provide feedback [based on the hotline calls], and the experience gained from these calls can be used as a source of information for industry training. We also started in-person consultations in 2018, which will serve as a better means of surveying prognosis.

                                              Tags: Current IssueJapan Sustainable Responsible GamingJSRGNaoyuki NishimurapachinkoRecovery Support Network
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                                              Shintaro Kamimura

                                              Shintaro Kamimura

                                              Shintaro Kamimura (from Tokyo) has worked for many years as a professional mahjong player, mahjong instructor and a writer. He travels far and wide both in Japan and overseas, fine-tuning his already extensive expertise in many areas of gaming, including Japanese pachinko and slot machines, and overseas casinos.

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