Manila’s Solaire Resort & Casino has announced a new “phasing plan” that will enable it to gradually increase capacity via a raft of new social distancing and safety protocols.
The plan follows a directive issued by Philippines gaming regulator PAGCOR late last month granting permission for Manila casinos and resorts to resume operations at 30% capacity.
According to information sent to IAG on Tuesday, new measures being introduced at Solaire include gaming tables and slot machines on the gaming floor repositioned to accommodate only a strict number of persons, custom-built safety shields for tables and slots to be rolled out in phases, contactless payment options, disinfectant chambers for arriving guests and restaurant menus now accessible by QR code.
Solaire said its front of house team will also be assisting on player education, while “new normal guest journey videos” will be played on screens around the property to serve as guidance.
Staff will be required to undergo their own series of safety protocols including rapid antibody and PCR testing of all employees, a requirement to fill out a daily Health Declaration Form, mandatory face masks, temperature checks and passing through on-site disinfectant chambers.
“We continue to strive to go above and beyond the norms to provide the excellence, quality and genuine service that we have become known for,” said Solaire President and COO Thomas Arasi.
“As we move towards a ‘new’ way of traveling and finding leisure, we want our guests to be confident and assured when they stay with us at Solaire.
“We fully understand the deep concerns on cleanliness, sanitation and even social distancing. We have taken the necessary steps to address these and implemented changes to our procedures to safeguard everyone’s well-being. The health and safety of our guests and team members remain to be our utmost priority.”