Macau-based gaming machine agent Asia Pioneer Entertainment Limited (APE) has been awarded ISO 9001:2015 certification of its “Provision of repairing service of electronic gaming machine parts”, the company announced.
ISO 9001:2015 is an international quality management system standard of efficiency and customer satisfaction, which prescribes to set a “higher level of specifications to be met beyond the previous standard, ISO 9001:2008.” To achieve certification, a rigorous and comprehensive company-wide audit is performed by a recognized certification agency. APE said its audit was performed by SGS Hong Kong Limited (SGS) and completed under the standard ISO 9001:2015 on 16 December 2019.
The company added that, to improve the overall performance, it is required to maintain a high level of quality and strong customer service, and to provide a sound basis for sustainable development initiatives. The quality control covered Risk and Opportunities, Organizational knowledge, Training, Supplier Management and Customer Feedback and more.
“Our decision to work towards ISO 9001:2015 accreditation demonstrates our additional assurance to our clients,” said APE CEO and Executive Director Herman Ng.
“We aim to provide high-quality and consistent products to our clients and our ongoing investment in technology and development. We look forward to benefiting from this globally recognized standard of our expanding business in the Macau and Asia market.”