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Thursday 4 March 2021
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  • NEWS
    Analysts agree VIP sector woes to remain for years to come

    Macau government sees gaming tax revenue fall 63.6% year-on-year in January

    lim kok thay

    Genting Malaysia asks staff to take further pay cuts on latest COVID-19 impact: report

    Scientific Games, Agilysys lead strong growth in AGEM Index in February

    Scientific Games, Agilysys lead strong growth in AGEM Index in February

    Sheldon Adelson

    Sands sells all Las Vegas assets, focus now on reinvestment in Asia

    Korea’s Paradise Co continues upward momentum in February

    Paradise Co continues to slide with February casino sales down 36.5% sequentially

    Imperial Pacific to “vigorously defend” exclusive gaming rights on Saipan

    Imperial Pacific likely to have casino license suspended following admission of multiple violations

    Trending Tags

    • FEATURES
      Uneasy alliance

      Uneasy alliance

      Turning RG Japanese

      Turning RG Japanese

      2021: Japan IR – Crunch time part 2

      2021: Japan IR – Crunch time part 2

      Diving into digital

      Diving into digital

      10 years ago: Many happy returns

      10 years ago: Many happy returns

      RG and the  player journey

      RG and the player journey

      Trending Tags

      • PEOPLE
        Home is where the heart is

        Home is where the heart is

        Dave Smith: Smell of success

        Dave Smith: Smell of success

        Scientific Games insists liquidity position strong after adding US$480 million in debt, cutting costs

        Scientific Games appoints Eileen Moore Johnson as Executive Vice President and Chief Human Resources Officer

        Creation theory

        Creation theory

        Paltronics announces passing of Stephen Cowan, much-admired Managing Director

        Paltronics announces passing of Stephen Cowan, much-admired Managing Director

        Dark days

        POST-COVID2: The most transformative business shock of our lifetimes

        Trending Tags

        • COLUMNISTS
          Gateway to Japan

          OPINION: Japan seeking its pound of flesh

          Memories of the man that was Sheldon Adelson

          Memories of the man that was Sheldon Adelson

          Big money

          A decade of differentiation

          A decade of differentiation

          How to set up for IR success

          How to set up for IR success

          Macau: Taking a sensible approach to responsible gaming

          Macau: Taking a sensible approach to responsible gaming

          Trending Tags

          • TECH TALK
            Scientific Games granted approval for release of third Duo Fu Duo Cai game into Asia

            Scientific Games granted approval for release of third Duo Fu Duo Cai game into Asia

            Aristocrat launches new MarsX Portrait cabinet

            Aristocrat launches new MarsX Portrait cabinet

            Cat call

            Cat call

            Asia Pioneer Entertainment keeping up the pace in challenging times

            Asia Pioneer Entertainment keeping up the pace in challenging times

            Two more TVBET card games granted GLI certification

            Two more TVBET card games granted GLI certification

            Scientific Games granted approval for latest Jin Ji Bao Xi game “Singing Cats”

            Scientific Games granted approval for latest Jin Ji Bao Xi game “Singing Cats”

            Trending Tags

            • iGAMING
              TVBET expands through Alavara Digital partnership

              TVBET expands through Alavara Digital partnership

              Live-games integration as an effective marketing tool for increasing bets

              TVBET to enter the Montenegro iGaming market

              Manila restrictions ease as Duterte implements General Community Quarantine for National Capital Region

              Philippine police arrest eight alleged members of POGO-linked “kidnap for ransom” gang

              PAGCOR reveals substantial POGO revenue rise in 2018 as enforcement role defended

              Philippines court order preventing new 5% franchise tax could halt POGO exodus

              MGM Resorts looking to raise US$750 million via senior notes offering

              MGM Resorts considering US$13 billion takeover offer for Ladbrokes owner Entain

              Evolution launches world’s first online live Craps game

              Evolution launches world’s first online live Craps game

              Trending Tags

              • EVENTS
                Macau Wine & Dine returns this week with unique tasting event at Artyzen Grand Lapa Macau

                Macau Wine & Dine returns this week with unique tasting event at Artyzen Grand Lapa Macau

                Inside Asian Gaming names Portucau as venue for Macau After Dark 8 on 5 March 2021

                Inside Asian Gaming names Portucau as venue for Macau After Dark 8 on 5 March 2021

                Winter wonderland

                Clarion Gaming cancels this year’s ICE London

                AIGF leaders join SBC Digital India’s high-level speaker line-up

                AIGF leaders join SBC Digital India’s high-level speaker line-up

                Winter wonderland

                Alex Pratt, Stuart Hunter take the reins as ICE organizer Clarion Gaming announces management changes

                Founders of leading Indian gaming companies among speakers at upcoming SBC Digital India

                Founders of leading Indian gaming companies among speakers at upcoming SBC Digital India

                Trending Tags

                • MACAU
                  Analysts agree VIP sector woes to remain for years to come

                  Macau government sees gaming tax revenue fall 63.6% year-on-year in January

                  4Q20 key metrics for Macau gaming companies

                  4Q20 key metrics for Macau gaming companies

                  Closing all borders not an option despite government order to shutter 41 Macau casinos for 15 days

                  Macau casinos to no longer require negative COVID-19 test result for entry

                  IAG welcomes sponsors and supporters ahead of Macau After Dark 8

                  IAG welcomes sponsors and supporters ahead of Macau After Dark 8

                  Occupancy rate of Macau hotels falls to 40.3% in January

                  Occupancy rate of Macau hotels falls to 40.3% in January

                  COVID-19 vaccine could be available by October after “world first” facility in Beijing granted production approval

                  Macau health authorities to focus on casino workers in second stage of vaccination rollout

                  Trending Tags

                  • JAPAN
                    Las Vegas Sands unlikely to return to Japan despite potential Tokyo lure

                    Japanese Minister says interest of foreign companies shows Japan’s IRs will be profitable

                    IAG Vice Chairman and CEO Andrew W Scott among speakers as Nagasaki hosts first symposium on international tourism HR development

                    IAG Vice Chairman and CEO Andrew W Scott among speakers as Nagasaki hosts first symposium on international tourism HR development

                    Gateway to Japan

                    Pixel Companyz reports US$8.8 million loss in FY20 but confident in revenue potential of Nagasaki IR

                    Pixel Companyz recruits Japanese Olympic gymnast Kohei Uchimura as ambassador for Nagasaki IR bid

                    Pixel Companyz recruits Japanese Olympic gymnast Kohei Uchimura as ambassador for Nagasaki IR bid

                    Akimoto arrested for fourth time in Japan IR bribery case

                    Trial of Japanese politician Tsukasa Akimoto on bribery charges set for 29 March

                    Lawrence Ho says Melco’s China ties will drive Japanese IR growth

                    Lawrence Ho says Melco still committed to Japan but looking for the “right opportunity”

                    Trending Tags

                    • REGIONAL
                      • All
                      • Africa
                      • Australia
                      • Cambodia
                      • China
                      • CNMI
                      • Europe
                      • Hong Kong
                      • India
                      • Japan
                      • Laos
                      • Latin America
                      • Macau
                      • Malaysia
                      • Nepal
                      • New Zealand
                      • North America
                      • North Korea
                      • Philippines
                      • Russia
                      • Singapore
                      • South Korea
                      • Sri Lanka
                      • Thailand
                      • Vietnam
                      Analysts agree VIP sector woes to remain for years to come

                      Macau government sees gaming tax revenue fall 63.6% year-on-year in January

                      lim kok thay

                      Genting Malaysia asks staff to take further pay cuts on latest COVID-19 impact: report

                      Scientific Games, Agilysys lead strong growth in AGEM Index in February

                      Scientific Games, Agilysys lead strong growth in AGEM Index in February

                      Sheldon Adelson

                      Sands sells all Las Vegas assets, focus now on reinvestment in Asia

                      Korea’s Paradise Co continues upward momentum in February

                      Paradise Co continues to slide with February casino sales down 36.5% sequentially

                      Imperial Pacific to “vigorously defend” exclusive gaming rights on Saipan

                      Imperial Pacific likely to have casino license suspended following admission of multiple violations

                      Trending Tags

                      • POWER 50
                        2020 Asian Gaming Power 50: Top of the World

                        Singapore Court of Appeals denies Bloomberry’s latest appeal in long-running battle with GGAM over terminated Solaire agreement

                        Power restored

                        Power restored

                        2020 Asian Gaming Power 50: Top of the World

                        2020 Asian Gaming Power 50: Top of the World

                        2020 Asian Gaming Power 50: Meet the panel

                        2020 Asian Gaming Power 50: Meet the panel

                        2020 Asian Gaming Power 50: Ones to watch

                        2020 Asian Gaming Power 50 list

                        2020 Asian Gaming Power 50: Number 4 – Lawrence Ho

                        2020 Asian Gaming Power 50: Number 1 – Francis Lui

                        Trending Tags

                        • 中文
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                        • NEWS
                          Analysts agree VIP sector woes to remain for years to come

                          Macau government sees gaming tax revenue fall 63.6% year-on-year in January

                          lim kok thay

                          Genting Malaysia asks staff to take further pay cuts on latest COVID-19 impact: report

                          Scientific Games, Agilysys lead strong growth in AGEM Index in February

                          Scientific Games, Agilysys lead strong growth in AGEM Index in February

                          Sheldon Adelson

                          Sands sells all Las Vegas assets, focus now on reinvestment in Asia

                          Korea’s Paradise Co continues upward momentum in February

                          Paradise Co continues to slide with February casino sales down 36.5% sequentially

                          Imperial Pacific to “vigorously defend” exclusive gaming rights on Saipan

                          Imperial Pacific likely to have casino license suspended following admission of multiple violations

                          Trending Tags

                          • FEATURES
                            Uneasy alliance

                            Uneasy alliance

                            Turning RG Japanese

                            Turning RG Japanese

                            2021: Japan IR – Crunch time part 2

                            2021: Japan IR – Crunch time part 2

                            Diving into digital

                            Diving into digital

                            10 years ago: Many happy returns

                            10 years ago: Many happy returns

                            RG and the  player journey

                            RG and the player journey

                            Trending Tags

                            • PEOPLE
                              Home is where the heart is

                              Home is where the heart is

                              Dave Smith: Smell of success

                              Dave Smith: Smell of success

                              Scientific Games insists liquidity position strong after adding US$480 million in debt, cutting costs

                              Scientific Games appoints Eileen Moore Johnson as Executive Vice President and Chief Human Resources Officer

                              Creation theory

                              Creation theory

                              Paltronics announces passing of Stephen Cowan, much-admired Managing Director

                              Paltronics announces passing of Stephen Cowan, much-admired Managing Director

                              Dark days

                              POST-COVID2: The most transformative business shock of our lifetimes

                              Trending Tags

                              • COLUMNISTS
                                Gateway to Japan

                                OPINION: Japan seeking its pound of flesh

                                Memories of the man that was Sheldon Adelson

                                Memories of the man that was Sheldon Adelson

                                Big money

                                A decade of differentiation

                                A decade of differentiation

                                How to set up for IR success

                                How to set up for IR success

                                Macau: Taking a sensible approach to responsible gaming

                                Macau: Taking a sensible approach to responsible gaming

                                Trending Tags

                                • TECH TALK
                                  Scientific Games granted approval for release of third Duo Fu Duo Cai game into Asia

                                  Scientific Games granted approval for release of third Duo Fu Duo Cai game into Asia

                                  Aristocrat launches new MarsX Portrait cabinet

                                  Aristocrat launches new MarsX Portrait cabinet

                                  Cat call

                                  Cat call

                                  Asia Pioneer Entertainment keeping up the pace in challenging times

                                  Asia Pioneer Entertainment keeping up the pace in challenging times

                                  Two more TVBET card games granted GLI certification

                                  Two more TVBET card games granted GLI certification

                                  Scientific Games granted approval for latest Jin Ji Bao Xi game “Singing Cats”

                                  Scientific Games granted approval for latest Jin Ji Bao Xi game “Singing Cats”

                                  Trending Tags

                                  • iGAMING
                                    TVBET expands through Alavara Digital partnership

                                    TVBET expands through Alavara Digital partnership

                                    Live-games integration as an effective marketing tool for increasing bets

                                    TVBET to enter the Montenegro iGaming market

                                    Manila restrictions ease as Duterte implements General Community Quarantine for National Capital Region

                                    Philippine police arrest eight alleged members of POGO-linked “kidnap for ransom” gang

                                    PAGCOR reveals substantial POGO revenue rise in 2018 as enforcement role defended

                                    Philippines court order preventing new 5% franchise tax could halt POGO exodus

                                    MGM Resorts looking to raise US$750 million via senior notes offering

                                    MGM Resorts considering US$13 billion takeover offer for Ladbrokes owner Entain

                                    Evolution launches world’s first online live Craps game

                                    Evolution launches world’s first online live Craps game

                                    Trending Tags

                                    • EVENTS
                                      Macau Wine & Dine returns this week with unique tasting event at Artyzen Grand Lapa Macau

                                      Macau Wine & Dine returns this week with unique tasting event at Artyzen Grand Lapa Macau

                                      Inside Asian Gaming names Portucau as venue for Macau After Dark 8 on 5 March 2021

                                      Inside Asian Gaming names Portucau as venue for Macau After Dark 8 on 5 March 2021

                                      Winter wonderland

                                      Clarion Gaming cancels this year’s ICE London

                                      AIGF leaders join SBC Digital India’s high-level speaker line-up

                                      AIGF leaders join SBC Digital India’s high-level speaker line-up

                                      Winter wonderland

                                      Alex Pratt, Stuart Hunter take the reins as ICE organizer Clarion Gaming announces management changes

                                      Founders of leading Indian gaming companies among speakers at upcoming SBC Digital India

                                      Founders of leading Indian gaming companies among speakers at upcoming SBC Digital India

                                      Trending Tags

                                      • MACAU
                                        Analysts agree VIP sector woes to remain for years to come

                                        Macau government sees gaming tax revenue fall 63.6% year-on-year in January

                                        4Q20 key metrics for Macau gaming companies

                                        4Q20 key metrics for Macau gaming companies

                                        Closing all borders not an option despite government order to shutter 41 Macau casinos for 15 days

                                        Macau casinos to no longer require negative COVID-19 test result for entry

                                        IAG welcomes sponsors and supporters ahead of Macau After Dark 8

                                        IAG welcomes sponsors and supporters ahead of Macau After Dark 8

                                        Occupancy rate of Macau hotels falls to 40.3% in January

                                        Occupancy rate of Macau hotels falls to 40.3% in January

                                        COVID-19 vaccine could be available by October after “world first” facility in Beijing granted production approval

                                        Macau health authorities to focus on casino workers in second stage of vaccination rollout

                                        Trending Tags

                                        • JAPAN
                                          Las Vegas Sands unlikely to return to Japan despite potential Tokyo lure

                                          Japanese Minister says interest of foreign companies shows Japan’s IRs will be profitable

                                          IAG Vice Chairman and CEO Andrew W Scott among speakers as Nagasaki hosts first symposium on international tourism HR development

                                          IAG Vice Chairman and CEO Andrew W Scott among speakers as Nagasaki hosts first symposium on international tourism HR development

                                          Gateway to Japan

                                          Pixel Companyz reports US$8.8 million loss in FY20 but confident in revenue potential of Nagasaki IR

                                          Pixel Companyz recruits Japanese Olympic gymnast Kohei Uchimura as ambassador for Nagasaki IR bid

                                          Pixel Companyz recruits Japanese Olympic gymnast Kohei Uchimura as ambassador for Nagasaki IR bid

                                          Akimoto arrested for fourth time in Japan IR bribery case

                                          Trial of Japanese politician Tsukasa Akimoto on bribery charges set for 29 March

                                          Lawrence Ho says Melco’s China ties will drive Japanese IR growth

                                          Lawrence Ho says Melco still committed to Japan but looking for the “right opportunity”

                                          Trending Tags

                                          • REGIONAL
                                            • All
                                            • Africa
                                            • Australia
                                            • Cambodia
                                            • China
                                            • CNMI
                                            • Europe
                                            • Hong Kong
                                            • India
                                            • Japan
                                            • Laos
                                            • Latin America
                                            • Macau
                                            • Malaysia
                                            • Nepal
                                            • New Zealand
                                            • North America
                                            • North Korea
                                            • Philippines
                                            • Russia
                                            • Singapore
                                            • South Korea
                                            • Sri Lanka
                                            • Thailand
                                            • Vietnam
                                            Analysts agree VIP sector woes to remain for years to come

                                            Macau government sees gaming tax revenue fall 63.6% year-on-year in January

                                            lim kok thay

                                            Genting Malaysia asks staff to take further pay cuts on latest COVID-19 impact: report

                                            Scientific Games, Agilysys lead strong growth in AGEM Index in February

                                            Scientific Games, Agilysys lead strong growth in AGEM Index in February

                                            Sheldon Adelson

                                            Sands sells all Las Vegas assets, focus now on reinvestment in Asia

                                            Korea’s Paradise Co continues upward momentum in February

                                            Paradise Co continues to slide with February casino sales down 36.5% sequentially

                                            Imperial Pacific to “vigorously defend” exclusive gaming rights on Saipan

                                            Imperial Pacific likely to have casino license suspended following admission of multiple violations

                                            Trending Tags

                                            • POWER 50
                                              2020 Asian Gaming Power 50: Top of the World

                                              Singapore Court of Appeals denies Bloomberry’s latest appeal in long-running battle with GGAM over terminated Solaire agreement

                                              Power restored

                                              Power restored

                                              2020 Asian Gaming Power 50: Top of the World

                                              2020 Asian Gaming Power 50: Top of the World

                                              2020 Asian Gaming Power 50: Meet the panel

                                              2020 Asian Gaming Power 50: Meet the panel

                                              2020 Asian Gaming Power 50: Ones to watch

                                              2020 Asian Gaming Power 50 list

                                              2020 Asian Gaming Power 50: Number 4 – Lawrence Ho

                                              2020 Asian Gaming Power 50: Number 1 – Francis Lui

                                              Trending Tags

                                              • 中文
                                              • 日本語
                                              No Result
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                                              IAG
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                                              Your employee equation

                                              Sudhir H. Kalé, Ph.D. by Sudhir H. Kalé, Ph.D.
                                              Sunday 26 January 2020 at 10:59
                                              Your employee equation
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                                              Sudhir Kalé takes a look at the common characteristics displayed by companies considered the best places to work in 2020.

                                              Online recruiter Glassdoor recently released its list of the Best Places to Work 2020: Employees’ Choice. The first five spots are taken out by the usual suspects – HubSpot, Bain & Company, DocuSign, In-N-Out Burger and Sammons Financial Group.

                                              What was surprising about the list was the dearth of travel and hospitality companies making an appearance. Those that did make it were Hilton (92), SkyWest Airlines (89) and Southwest Airlines (10). Unsurprisingly, not a single company in the gaming industry made it to the top 100 companies to work for.

                                              With US$65 billion being invested in the ASEAN region between now and 2025, there will be a huge increase in the supply of gaming product in the region. This huge capacity increase will also require thousands of employees to run these mega facilities.

                                              Employee recruitment and retention will be of crucial importance. What can employers do to cope with the impending staff crunch?

                                              For insights, I looked at the reviews anonymously provided by employees in the Glassdoor Top 100 survey. Here are five common characteristics of the top companies that emerge from the survey: great culture, work-life balance, commitment to personal growth and development of employees, flexible work schedules, and a collaborative working environment.

                                              The ingredients of “best” places

                                              Culture: Organizational culture encompasses the values, belief systems and behavioral norms that create the social and psychological environment of a business. It is the “operating system” on which the business runs. Creating and sustaining a culture that values and respects employees, and one focused on the customer, is a challenge for most businesses.

                                              Work-life balance: When employees spend the majority of their days on work-related activities and feel as if they are neglecting other important components of their lives, stress and unhappiness result. 24/7 businesses such as casinos find it particularly difficult to create work-life balance for staff. However, with adequate staffing and mindful rostering, it is possible to provide adequate time for employees to spend on themselves, their families and their friends.

                                              Employee growth and development: Growth and development are key facets of employee engagement. Enlightened employers ensure that adequate resources are devoted to formal and informal training of employees at all levels. There exists documented evidence that investment in staff training is one of the best investments a company can possibly make.

                                              Flexible schedule: A 24/7 business such as a casino requires shift work. However, unpredictability and inflexibility in shift assignment becomes one of the major sources of employee discontent. Casino companies look at employee wages as one huge expense item, and therefore tend to emphasize lean scheduling. However, scientific experiments conducted in retail environments such as at Gap suggest that when workers have stable and flexible schedules, both worker productivity as well as revenues go up.

                                              Collaborative environment: A huge part of peoples’ waking lives are spent at work. A tense workplace devoid of fun and cordiality takes a huge toll on employee engagement, health and overall well-being. Having co-workers an employee considers to be friends is one major indicator of employee engagement. Engaged employees are happier at their job, and compared to non-engaged employees are up to 10 times more productive.

                                              Hilton was one of the few hospitality companies to make Glassdoor’s 2020 list of the best places to work.

                                              Lessons for the gaming industry

                                              For far too long, many casino operators have failed to acknowledge the role of culture in creating effective organizations. Continued neglect in the face of impending competition could put their very survival at stake.

                                              Employees constitute the public face of any service industry, and they could prove to be a very scarce resource in the casino industry. Casino operators are well-advised to design their employee policies such that employees have work-life balance, the right opportunities for personal growth, a flexible work schedule and a collaborative environment in which to work.

                                              This will ensure employer attractiveness – an essential ingredient needed in the next five years for operators to function.

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                                              Sudhir H. Kalé, Ph.D.

                                              Sudhir H. Kalé, Ph.D.

                                              Sudhir H. Kalé, Ph.D., is the CEO of GamePlan Consultants, a boutique consultancy that helps companies optimize CX for customers. He has advised gaming companies on five continents and has published over 100 articles on the marketing and management of casinos. You can reach him at [email protected]ts.com.

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