Scientific Game

Genting Hong Kong to introduce facial, voice recognition to casino cruise fleet

Tuesday, 13 March 2018 06:57
Share
Visit us

Facial and voice recognition, artificial intelligence and automated robots will be among the key features of Genting Hong Kong’s casino cruise fleet in the coming years after the company announced details of its new Global Class line, set for deployment from 2020.

Genting HK officially began production on the Global Class fleet at its shipyards in Germany last week, with the ships designed specifically for the booming Asian cruise ship market. Among the features of the fleet, set to measure 342 meters and carry 5,000 passengers each, will be a Cineplex, theme park, Asian spa, multiple authentic Asian dining experiences and luxury retail boutiques.

However, most significant will be the role played by technology with Genting HK Chairman and CEO Tan Sri Lim Kok Thay revealing, “These ships are not only the largest cruise ships to be built in Germany, they are also the most technologically advanced with artificial intelligence.

“The Global Class ships mirror the widespread use of technology and artificial intelligence by our Asians guests in their daily lives, with facial and voice recognition for most services onboard, eliminating most queues; contextual marketing to even out demand on ship facilities; automated robots to perform mundane tasks – allowing the hardworking staff to focus on service delivery – along with other artificial intelligent and digital systems.

“Internet, an essential service for guests to connect on social media, will be free.”

Genting HK said that the cabins have been “uniquely designed for the Asian family” to allow for a wider price point, while Global Class will also be the first cruise ship to boast public escalators with eight sets of escalators connecting public areas.

The ships are the result of almost four years of design and saw Genting HK invest over €210 million to upgrade its MV Werten shipbuilding yard.

They also follow the recent high-tech trend by Asian gaming companies, with Melco Resorts announcing in January that it plans to use biometric security to track casino visitors in Japan should it win a highly coveted Japanese casino license.

Genting HK’s first Global Class ship is expected to roll off the production line in 2020 with a second to follow in 2021.

“This is a very proud moment for Dream Cruises,” said President of Genting’s Dream Cruises brand, Thatcher Brown. “Building on the successful debuts of Genting Dream in 2016 and World Dream in 2017, the addition of two Global Class ships to the fleet will allow Dream Cruises to offer our partners and guests more itineraries worldwide.

“Our plans are to have Shanghai and Tianjin as homeports in summer and then to offer itineraries in Australia, New Zealand, the ASEAN region and the West coast of the United States in winter.

“By 2021, there will be about eight million Asian tourists to Australia and New Zealand annually and Dream Cruises will be able to offer an attractive cruise alternative to a land vacation for these Asian visitors. Expanding the Dream Cruises brand globally goes hand-in-hand with an aggressive new-build program that will over double our capacity in by 2021.”

 

What's new

VIDEO: Week in Review

VIDEO: Week in Review Inside Asian Gaming takes a look back at the biggest stories of the past week. Friday, 22 June 2018 07:06

Melco hosts workshop on Occupational Safety and Health Management for SMEs

Melco hosts workshop on Occupational Safety and Health Management for SMEs Melco Resorts & Entertainment Limited has conducted a workshop in which it shared with local SMEs the latest trends in Occupational Safety & Health Management Certification and Melco’s experience and expertise in the matter. The workshop attracted SME representatives from various industr... Friday, 22 June 2018 06:55

SJM grants Ina Chan 3 million ordinary shares

SJM grants Ina Chan 3 million ordinary shares Ina Chan, a newly appointed executive director at SJM Holdings and third wife of former Chairman Stanley Ho, has been granted share options totaling 3 million ordinary shares, the company has announced. The shares have an exercise price of HK$10.26 per share. Dr Chan was voted to the board at SJM... Friday, 22 June 2018 06:51

Korea’s foreigner-only casino turnover down 5.4% in 2017

Korea’s foreigner-only casino turnover down 5.4% in 2017 Korea’s foreigner-only casinos saw turnover fall 5.4% to KRW1.2 trillion (US$1.1 billion) in 2017 according to figures released this week by the National Gambling Control Commission (NGCC). The fall in casino gaming activity was linked to a similar 6.2% decline in casino visitation to 2.2 million... Friday, 22 June 2018 06:35

Current Issue

Tribal Ambition

Tribal Ambition By Muhammad Cohen and Ben Blaschke   Mohegan Gaming and Entertainment CEO Mario Kontomerkos believes the Native American casino operator has two aces in the hole for Japan, especially when it comes to the so-called regional markets beyond major areas. In his presentation at last month’s Japan ... Monday, 04 June 2018 20:55

Social Gathering

Social Gathering By Shaun McCamley   Social casino gaming is booming. In 2017, the global social gaming industry generated a whopping US$106 billion in revenues, with the social casino segment generating US$4.5 billion in revenues. Not surprisingly China, Japan and Korea generated 90% of the games revenue in the... Monday, 04 June 2018 20:44

Redefining Tourism

Redefining Tourism By Muhammad Cohen   In an era when tourism constitutes a growing portion of the global economy, integrated resorts present a potent although frequently misunderstood means for growing visitor arrivals and revenue. It’s not simply the casino but their range of attractions that make IRs such powe... Monday, 04 June 2018 20:37

Japan IR Timeline

Japan IR Timeline By Ben Blaschke   What year for Japan’s first IR? It’s a question that continues to divide industry stakeholders, the answer further clouded by the substantial disparity in opinion offered at last month’s Japan Gaming Congress (JgC) in Tokyo. At the nearer end of the scale, members of the... Monday, 04 June 2018 20:27