Inside Asian Gaming

COVER STORY CONTENTS DECEMBER 2017 10 Breakfast Briefs IN FOCUS 72 Art and eSports: Pansy Ho’s Macau masterplan MGM China co-Chairperson and Executive Director Pansy Ho reveals her desire to help Macau become a global center of eSports and how her experience in the art world can provide the blueprint. INDUSTRY PROFILE 78 Lloyd Robson: New horizons Inside Asian Gaming catches up with Lloyd Robson, Aristocrat’s new Sales Director – Asia Pacific. FEATURES 82 The evolution of non-gaming amenities Shared social experiences, carefully crafted spaces and unique entertainment offerings have emerged as key factors in the implementation of effective non-gaming offerings in today’s integrated resorts. TECH TALK 86 Exploring new horizons Open-source platform provider TGG is looking to fill what it sees as a major gap in the global gaming market by providing game options that suit operators of all shapes and sizes. KEEN OBSERVATIONS 88 Service strategy that works? In his latest column for IAG , Dr Brian To looks at contrasting approaches to customer service and the benefits of giving customers a unique experience. TRADE SHOWS 90 MGS’ High Five Formerly known as simply the Macao Gaming Show, the rebranded MGS Entertainment Show last month saw its fifth instalment. 94 EVENTS CALENDAR IN FOCUS ASIAN GAMING POWER 2 0 1 7 50 Cover Image: IAG The Asian Gaming Power 50 IAG celebrates the 10th anniversary of the Asian Gaming Power 50 as we count down the 50 most influential figures in the region’s gaming industry. Ten years on A decade of making the Asian Gaming Power 50 IAG CEO and Asian Gaming Power 50 selection panel Chairman Andrew W Scott provides an insight into the complex task of putting together this year’s list. Meet the panel! Perhaps the only job tougher than compiling the 10th anniversary Asian Gaming Power 50 was assembling a panel qualified to choose them. 16 18 24