Scientific Game

Features

Bad Publicity Two days after a news report drew attention to it, Chinese authorities shut down a “cashless” casino bar in Hainan
Monday, 18 March 2013 12:33

Active Approach In this year’s study of the gaming industry’s best boards, HVS Executive Search determines governance improves with shareholder activism
Wednesday, 06 February 2013 16:19

Redrawing the Road Map TCSJOHNHUXLEY is charting new paths to growth around a renewed emphasis on product development
Wednesday, 23 January 2013 13:48

Going Legit Last month’s release from prison of the notorious “Broken Tooth” won’t spark a return to the bad old days of triad turf wars. There’s too much at stake in the new Macau
Wednesday, 23 January 2013 13:06

The Numbers Game While Singapore’s casinos falter and Macau’s high-roller trade stagnates, as Indochina correspondent Richard Meyer reports, NagaWorld appears insulated from weakness in China thanks to its concentration on mass play and its niche catering to lower-end VIPs
Wednesday, 19 December 2012 16:56

Singapore Slows Down Revenues at the city-state’s casinos have recently gone into reverse. Alexander Lobov examines the causes and prospects going forward
Wednesday, 19 December 2012 16:31

A Gaming Brand is Born Galaxy Macau’s Senior Vice President of Marketing Janette Kendall and Vice President of Marketing Communications Jane Tsai outline the background to successfully launching a new gaming brand in a high-stakes, hyper-competitive market
Monday, 19 November 2012 13:19

A Legacy Reborn SHFL Entertainment’s new identity combines pride in accomplishment with confidence in a future built on innovation
Friday, 16 November 2012 12:48

Singapore at the Crossroads The glow of the early days definitely has faded, and concerns are mounting over the impact of amendments to the Casino Control Act that could make the market’s tough regulatory environment even tougher
Thursday, 18 October 2012 14:03

Current Issue

Moving ahead

Moving ahead A year after the deadly attack at Resorts World Manila, management continues to reinvent the property to recover and meet the challenge from Entertainment City rivals. By Muhammad Cohen | Editor-at-Large   The tragic events of 2 June 2017 at Resorts World Manila sent shock waves across the Phili... Friday, 29 June 2018 01:32

"This is not a drill..." Gaming businesses must plan judiciously for emergencies such as the Resorts World Manila attack, natural disasters and accidents so they can respond effectively when best plans fail. By Muhammad Cohen   Arson at Resorts World Manila a year ago, Typhoon Hato battering Macau last August and the La... Friday, 29 June 2018 01:24

Five signs that your organizational culture is toxic to customer experience

Five signs that your organizational culture is toxic to customer experience IAG explains the importance of company culture in achieving exceptional customer experience and the five signs that your culture might be toxic to your customer goals. By Sudhir H. Kalé, Ph.D.   Numerous studies on customer experience (CX) highlight the crucial role company culture plays in del... Friday, 29 June 2018 01:18

Height of Luxury

Height of Luxury With the opening of its new luxury hotel at City of Dreams in June, Melco Resorts is looking to take control of Macau’s lucrative premium mass segment. By Ben Blaschke   “We’re not just opening a new hotel today, we’re opening a whole new chapter. We’ve built a landmark for Macau and a... Friday, 29 June 2018 01:08