Scientific Game


Strong Suit USPC brings its top sales game to G2E Asia 2011
Wednesday, 01 June 2011 16:44

Thin End of the Wedge? Pansy Ho’s ‘non-compete’ deal with MGM Resorts has some scratching their heads; and others holding their noses
Wednesday, 01 June 2011 14:56

Firing on All Cylinders The latest innovations in Bally’s high-performing casino management systems and slot products will be on display at G2E Asia
Wednesday, 01 June 2011 11:56

Board Games Will Pansy Ho tough it out in the STDM succession race or play it safe at MGM Macau?
Sunday, 01 May 2011 16:53

Taking the High Ground Everyone’s quick to claim the role of Macau’s policeman now that US federal investigators are on the case
Sunday, 01 May 2011 16:51

Counter Measures The battle between Steve Jacobs and his former employer LVS looks set to run and run
Sunday, 01 May 2011 16:49

Going for Goal Gambling software provider Sunplus on how to get the right online sports book products into Asia
Thursday, 14 April 2011 14:30

The Macau Dilemma Junkets—the worst possible solution, apart from all the others
Friday, 01 April 2011 17:36

Full Steam Ahead David Chow’s plan for a super sauna may be a sign that ‘old Macau’ is fighting back
Friday, 01 April 2011 17:27

Current Issue

Moving ahead

Moving ahead A year after the deadly attack at Resorts World Manila, management continues to reinvent the property to recover and meet the challenge from Entertainment City rivals. By Muhammad Cohen | Editor-at-Large   The tragic events of 2 June 2017 at Resorts World Manila sent shock waves across the Phili... Friday, 29 June 2018 01:32

"This is not a drill..." Gaming businesses must plan judiciously for emergencies such as the Resorts World Manila attack, natural disasters and accidents so they can respond effectively when best plans fail. By Muhammad Cohen   Arson at Resorts World Manila a year ago, Typhoon Hato battering Macau last August and the La... Friday, 29 June 2018 01:24

Five signs that your organizational culture is toxic to customer experience

Five signs that your organizational culture is toxic to customer experience IAG explains the importance of company culture in achieving exceptional customer experience and the five signs that your culture might be toxic to your customer goals. By Sudhir H. Kalé, Ph.D.   Numerous studies on customer experience (CX) highlight the crucial role company culture plays in del... Friday, 29 June 2018 01:18

Height of Luxury

Height of Luxury With the opening of its new luxury hotel at City of Dreams in June, Melco Resorts is looking to take control of Macau’s lucrative premium mass segment. By Ben Blaschke   “We’re not just opening a new hotel today, we’re opening a whole new chapter. We’ve built a landmark for Macau and a... Friday, 29 June 2018 01:08